Account upgrade has been paid for but has not been upgraded

  • 28 January 2022
  • 1 reply

Badge +5

We have recently set up a Klaviyo account for our company and were ready to launch it this weekend. We added all the billing information and paid for our relevant subscription for which we received a receipt confirming this.

However, when looking at the account we can see that it has not been upgraded and we are therefore unable to start sending out emails which is incredibly frustrating. How can this be fixed to ensure that the account is upgraded?


Best answer by stephen.trumble 31 January 2022, 08:21

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1 reply

Userlevel 7
Badge +60

Hey @samffg 

I am very sorry to hear about this. I am in the process of asking our accounts team about this issue for you and waiting for a response and will send you a direct message as soon as i have an answer to why your account wasn't updated appropriately. Again I am very sorry, but will update you as soon as i get a response!