Can't bulk suppress profiles

  • 8 March 2022
  • 1 reply

Badge +2

I have two issues:


Number 1 - I linked up Mailchimp with the Klayvio account and synced the contacts, but in Klayvio it’s not showing people who have unsubscribed as suppressed? There is no one in the suppression list for that segment.


Number 2 - when I try and do a manual suppression Klayvio is not giving me the option to bulk upload a suppression list. The button which should say ‘upload a CSV file’ is not there, only the button which allows you to upload individuals to the suppression list.


Can anyone help me out?


Best answer by Bobi N. 8 March 2022, 08:27

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Userlevel 7
Badge +42

Hi @Fransal 

I’m not sure where are you looking for this and maybe you don’t have proper access for this. I think you need to have at least Admin access to be able to do this, but anyway to find this you should go to:

Left menu - Profiles → than click on the top left corner where it says Suppressed profiles → and there should be this button Upload File in the top right corner.. you can use that to upload file for bulk suppressing.