Cannot update social media or URLs under "images and Brand". Fields are not editable.

  • 19 January 2023
  • 2 replies

Badge +2

Hi, I’m trying to update my URL and add Tiktok to my social media under “Images and Brand.” I’m able to delete content, but I cannot enter text into any of the input fields, and the dropdowns don’t dropdown. For example, I cannot enter any text or my URL, or my Tiktok url in the input box, even though the cursor is blinking and looks active.


Also, please note that the social media selection dropdown doesn’t dropdown unless I expand my browser window.  It all seems very buggy.


Please see screenshots of what I’m talking about.



Best answer by Dov 20 January 2023, 18:05

View original

2 replies

Userlevel 7
Badge +61

Hi @Yvonne ecommerce,

Thanks for sharing this with us.

Can you trying using a separate browser and/or an incognito window and see if that remedies the issue? It may be a plug-in or cookies interfering with the input fields. 

Let us know how it goes.

Badge +2

Hi @Dov, it seems to be working now after a day. I didn’t do anything, just logged in the next day.