Hi @Marou
Thank you for posting in the Community!
It sounds like you're encountering deliverability issues right after setting up a new Klaviyo account. Here's a step-by-step plan to troubleshoot and resolve the issue:
Verify the sending domain setup:
- Check DNS Records: Ensure that the SPF, DKIM, and DMARC records are correctly configured for the branded sending domain. If there’s a typo or incomplete setup, emails might fail to deliver.
- In Klaviyo, go to Account Settings > Domains & Hosting and confirm the domain status.
- Use tools like MXtoolbox or Glockapps to validate your DNS records.
Since double-opt-in is enabled, confirm that:
- The confirmation email template is correctly set up in Klaviyo.
- The "From Email Address" in the template matches the verified sending domain.
Quick checklist:
- Confirm SPF, DKIM, and DMARC records.
- Check double-opt-in template and "From Email" address.
- Test emails with different providers (Gmail, Outlook, Yahoo). You can check in the about e-mail section, when receiving an e-mail.
- Avoid sending bulk emails until domain warm-up is complete.
- Upgrade the account for better deliverability.
Hope that helps! :-)
Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov