Solved

How to edit the "Confirm your subscription" email?

  • 5 November 2020
  • 40 replies
  • 12581 views

Badge +1

Dear community,

 

when a user is signing up for our newsletter, he automatically gets an email with the subject “Confirm your Subscription” and a link within the mail to confirm. I need to edit the content of the mail into German and add some features. Does anybody know how to do this?

Thanks and best wishes,


Marcel

icon

Best answer by sipcult 6 November 2020, 12:25

View original

40 replies

Userlevel 7
Badge +53

Hello @PAPERLY,

Our Product Team is aware of the strong outpour of requests to improve the translation of the confirmation pages. We’ll be sharing any updates regarding this feature enhancement as soon as any additional information is made available to us!

David

Badge +1

Hello everybody,
this thread of comments was really helpful to understand something more about the Confirmation email set up, but I do have another question.
Where can I set up the Subject line and Preview line of the Confirmation email?
Thanks a lot in advance
Aline

Userlevel 7
Badge +53

Hey @Aline,

At this time, you would not be able to rename the subject line or set a preview text of the confirmation email. This is because the email pertains to collecting consent and has limited editing capabilities to be as transparant to your recipients as possible. 

David

Badge +1

Hey @Aline,

At this time, you would not be able to rename the subject line or set a preview text of the confirmation email. This is because the email pertains to collecting consent and has limited editing capabilities to be as transparant to your recipients as possible. 

David

Hey David,
thanks for your quick answer. Ok, I see, so with which subject line would the confirmation mail go out? Would it be an english one for all accounts or would it be in the language I’ve set up for each country account?
Thanks!
Aline

@David To,

we just registered for Klaviyo and wanted to move everything over from another provider but honestly this will be the reason why we won’t. 

You have to give us the opportunity to change the text in this email. The translation is wrong and this feels like a big joke to me that we can’t change your wrong translations.

Hi, is this already fixed? Apparantly not? We are from The Netherlands and facing the same problem. We can only change the heading to Dutch, but cannot modify the English text in below, making it look very unprofessional / amateuristic.

 

Can we otherwise turn off this double confirmation mail somewhere? Honestly i don't understand, why people need two times to confirm if they want to subscribe, because they already did this when entering their mailadres and clicking OK to subscribe on the webpage. 

 

Please let us know on a solution to turn this off to modify this extra step. I Klaviyo is there only for the American people, we have to switch to a different service provider i guess...

 

 

Userlevel 7
Badge +53

Hey @Merkide,

You can disable the double opt-in requirement for users subscribing to your list and enabling single opt-in by:

  1. Click into the list you want to edit
  2. Select Settings
  3. Check the box next to Single opt-in
  4. Click Update List Settings

You can learn more about the double opt-in confirmation email and why it’s typically best practice from the Guide to the Double Opt-In Process Help Center article.

David

Many thanks David! Just what i was looking for :) 

 

Userlevel 1
Badge

@David To is it possible to change the button color in the confirmation email?

I made the changes in the brand library, but it doesn’t seem to effect the confirmation email:

 

 

Also, switching from “Sie” to “du” would be great. I can’t find that setting.

 

Appreciate any advice!

Userlevel 7
Badge +53

Hey @hanpet,

You certainly can change the button color to better align with your brand! You can update the button color under the Forms > Buttons > Background settings. 

David

Userlevel 1
Badge

@David To got it, thanks!

Badge

I’m new to Klaviyo, and liking it a lot. But not being able to edit the wording on the Email Confirmation makes it near useless to me. The use of the word “subscription” means something else to my customers, where I offer coffee as one-time purchases, or as a coffee subscription (automatic repeat purchase). 

 

I’ve deliberately chosen to choose the language as “Sign Up” rather than “Subscribe” so that it’s crystal clear what a customer has done (NB. They get a email welcoming them to their “Subscription” when they take out a coffee subscription)

 

So rather than “Confirm Your Subscription” I would like to change it to “Confirm signing up to our newsletter”, and later on in the same email rather than “If you didn’t subscribe to this list...” I’d prefer something like “If you didn’t sign up for our newsletter...”

 

I very much like the idea of a double opt-in for all the positive reasons it provides, but if I can’t send this email confirmation using words that make sense to my customers, I’m going to have to fall back to a single opt-in

Userlevel 7
Badge +53

Hey @QC1,

Thanks for that feedback! I’ll pass it along to our internal teams! As a consumer myself, being clear on your intentions is highly important and I can see the confusion this phrasing can cause! 

Appreciate you sharing your experience!

David

This must be fixable! Since this is a property changed within the customer profile, wouldn’t it be possible to send this property update within the url, e.g. in a custom mail template? I can’t code that myself, but properties are updated through links and events all the time.

Who is smart enough to do it?

That would mean a single opt-in list which than sends out the custom email template with the link to collect the constent and update the property to comply with GDPR. Doesn’t sound too hard...

Hi everyone,

I managed to change the text by clicking into the empty area between the button and the text area. This open an empty text editor. When I entered my German version of the text, the text in the automatically generated text field was replaced. To be honest: This sometimes works, and sometimes it does not.  But it helped me a lot as there seems to be no other way to modify the text yet.

Reply