Solved

I can't select the right plan for me

  • 22 May 2024
  • 1 reply
  • 22 views

Badge

Hello, 

I have created an account with Klaviyo and I have the €0 plan. I want to select a paid plan, but it only shows me plans starting at $375 per month. I am just starting out and I want a $30 per month plan. 

What is the reason for this? What can I do to solve this?

 

Thank you

 

icon

Best answer by annasophiefc 22 May 2024, 09:35

View original

1 reply

Userlevel 3
Badge +13

Hi @MOUTT 

 

Thank you for posting in the community.

 

The plan is usually based on how many active profiles you have available in your account and therefore shows the paid plan equivalent to having 20.000 active profiles coming directly from your integration or mirgration to the platform. 

 

You can read more about billing here:https://help.klaviyo.com/hc/en-us/articles/115000976672

 

If you have a large amount of active profiles that are currently not subscribed I would recommend to supress these either through a webhook or manually. You can read more about that in this article: https://help.klaviyo.com/hc/en-us/articles/24263920096027

 

Hope this helps - and have a nice day!

Reply