+1
Hello, I have been working on Klaviyo for years but have only just got round to properly using my partner status.
I am wondering does anyone else have any issues with the partner support? When I send an email to the partner support email address it genuinely takes weeks for me to get a response.
Is there a live chat or option that I am missing?
+60
Hi
Welcome to the Community! Happy to her you’re using your partner resources and capabilities!
Do you mean to say you’ve emailed the partner handle: partners@klaviyo.com and haven’t gotten any response? Unfortunately, no there is only a chat option for overall Klaviyo support, not partner specific.
Thanks for participating in the Community!
-Taylor
+1
Hi Taylor, thanks for getting back to me. Yes thats the address I email. My last email was sent 25th of jan and no response. Not the first time this happened either :(
+60
Hi
I’m very sorry to hear that! I will get in touch with someone in the partner team to get more insight into what’s happening and circle back when I have news.
Thank you for your patience!
-Taylor
+2
Nothing has changed.
Klaviyo gives great tools to partners but leaves them in silence for months, without providing answers to pretty important issues.
+60
Hi
Thanks for sharing your experience, however, I’m sorry it’s been not as great so far, happy to help!
Do you mind sharing when you reached out to the partners@klaviyo.com and what your issue is about?
Thank you for your feedback!
-Taylor
+2
Hi
Welcome to the Community! Happy to her you’re using your partner resources and capabilities!
Do you mean to say you’ve emailed the partner handle: partners@klaviyo.com and haven’t gotten any response? Unfortunately, no there is only a chat option for overall Klaviyo support, not partner specific.
Thanks for participating in the Community!
-Taylor
hey, mailed 3 time in partner support, no reply. could you help me?
+60
Hi there
Would you mind starting a new topic detailing your issue?
Additionally, in that new thread, would you mind sharing when you reached out to the partners@klaviyo.com email handle?
Thank you!
-Taylor
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