The customer service holes are showing, friends. The live chat is an endless loop of “we are contacting your agent, please wait”. I have waiting days, weeks. If you say you have a live chat from 9-5 EST than DO IT, otherwise change the chatbot to reflect that NO ONE IS COMING as to not waste our time. This is poor customer service. With no phone number and no live chat, this is really lacking.
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Hi there
Thanks for sharing your feedback with us.
I can assure you our chat is manned, however, there could be many factors to impact the time it takes for a chat to be started. I do apologize that you had to wait, although it is not our goal.
I can see that you did get a response from a member of our Support team, so I happy to hear you you were helped. I apologize that the bug you are experiencing has not been able to be solved yet, but I can see that our Support member gave you multiple workarounds to use in the meantime.
-Taylor
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