We were unfortunately hacked over the weekend and they got into our Kalviyo account and sent our a spam email to our customers. We took all of the necessary steps to secure and update our account, we even spoke with someone through Klaviyo chat when we still had access to our account to make sure we were OK to move forward!!!
We have two administrators on our account and we have BOTH reached out to Klaviyo support, contacted Shopify to see if we could get help, called the sales department at Klaviyo, read the articles, so on and so forth and have recieved ZERO help.
The only responses we have been given have been from the support email saying to clean up our email lists and to set up 2-step verification, which we had done before we were locked out but again we’re LOCKED OUT and can’t do any of these steps even if we wanted to.
This is the worst customer service we have ever experienced. We’re just a small business trying to make our sales like everyone else here and we spend a good amount with Klaviyo to go ignored.
Best answer by DovView original