My account was locked when I clicked activate for 1 flow

  • 15 September 2023
  • 1 reply

  • Contributor I
  • 0 replies

Hi, am posting here in the community to ask if someone may be able to help me!
l have 2 stores, I used 2 different accounts to join kalaviyo for both stores. I set up a flow for a store and activated it successfully. Account (1) runs normally.
There's nothing worth mentioning. When I create a flow for the 2nd account and press activate it (live), I'm informed that my 1st account is Disabled and the 2nd account is inactive, I can't log in. There's no reason at all.
Thank you in advance!


Best answer by Ashley I. 15 September 2023, 14:26

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Userlevel 6
Badge +31

Hi @Kash,

Welcome to the Community! 

I am sorry to hear that you are having difficulties accessing your Klaviyo account(s). There are a few reasons why your account may have been disabled or suspended, and you can read more about those in this Help Center article here

However, the quickest way to get to the bottom of it would be to Submit a request to the Klaviyo Success Team in order to know what the specific reason was for your account being disabled, and find a way to resolve it. 

Hope this helps!

-- Ashley Ismailovski