Product feed - What products should the customers view first missing options

Hey @Erik-Gilpa,

Like many aspects of Klaviyo, the options available to you wouldn’t necessarily be determined by the ecommerce system you’re using; but rather the metrics that are recorded in your account. For this instance, regardless of the integration you’re using (including custom), you should be able to order your products by "Best-selling products" so long as you have recorded an Ordered Product event. Once you record an Ordered Product event, you should also see the "Both best-selling and most viewed products" option too since the “most viewed product” is based on the viewed product event. 

I hope this helps!

David

Hey @Erik-Gilpa,

You can check up on your Ordered Product event and see all the recent events it has recorded like any other metric in your account by navigating to the Metrics tab. Here, you’ll find a running list of all the metrics that have been recognized. 

Do you mind providing more details on what you mean by “changing the (ordered product event) setting”? If you’re connected to Klaviyo from an ecommerce platform that has a native integration with Klaviyo, you typically wouldn't have the ability to edit those metric/event settings.

If you were on a custom platform through a custom integration however, I would advise speaking with your developer regarding the settings you were interested in updating. You can also find more details and information on how a custom platform integrates with Klaviyo from guides such as Integrate a platform without a pre-built Klaviyo integration found in our Developer Portal. 

David