We have run into an issue with an SMS Sign Up Form. When a user submitted the form, a different profile name was attached to the Klaviyo account. We have traced it back to a sequence where we use a log into a customers account (CSR function), sign out, and then go to submit the SMS form. After submitting the form, we went into Klaviyo and the profile name was changed to the logged in customer. Is there a way to stop this from occuring in Klaviyo? This is causing concern for our marketing team.
A similiar issue occurs when a customer submits and order for another person and Bills/Ships to that person. The profile name changes. This causes havoc with emails that use the profile name in the greeting.
Best answer by stephen.trumbleView original