Unclear charge on credit card

  • 31 August 2022
  • 1 reply

Badge +1
My dad was charged (from Klaviyo inc. software) about 120usd on his credit card in the name of Klaviyo but we can't figure out where it comes from. My dad is a retiree, he has no business for which he needs Klaviyo. He doesn't even have a klaviyo accountIs it possible to go back to the details? could it be a hacker or fraud problem?This is the second time this has happened to him. We fail to understand. Thank you!!

Best answer by stephen.trumble 31 August 2022, 18:49

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Userlevel 7
Badge +60

Hey @martina.profumo 

I am so sorry to hear that your father was charged for Klaviyo even though he doesn’t have an account.  Please submit a ticket with our support team who has access to private information and can connect you with the right people to find a quick solution for this.