Unclear charge on credit card

  • 31 August 2022
  • 1 reply

My dad was charged (from Klaviyo inc. software) about 120usd on his credit card in the name of Klaviyo but we can't figure out where it comes from. My dad is a retiree, he has no business for which he needs Klaviyo. He doesn't even have a klaviyo accountIs it possible to go back to the details? could it be a hacker or fraud problem?This is the second time this has happened to him. We fail to understand. Thank you!!

Best answer by stephen.trumble 31 August 2022, 18:49

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Userlevel 7
Badge +58

Hey @martina.profumo 

I am so sorry to hear that your father was charged for Klaviyo even though he doesn’t have an account.  Please submit a ticket with our support team who has access to private information and can connect you with the right people to find a quick solution for this.