Hello, I can’t change my organizational prefix for some reason. It doesn't let me click in the text box. What should I do?
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Hello
Welcome to the Klaviyo Community!
Do you happen to be on the free SMS plan? Currently, only accounts that have a paid SMS plan are able to edit their organizational prefix.
In case you’re wondering if you need to use an organization prefix in your SMS outreaches, I would recommend taking a look at the Community thread below which discuss this topic further:
I hope this helps!
David
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