Why haven't my clients received an account management email confirmation?

Hi there @TDesign, 

I wonder if some of our Champions, who are also partners, have experienced this before? @ebusiness pros, @KatherineB, @Kylie W, @chelsgrove got any insight? You can also ask our partner support team at partners@klaviyo.com! 

Thanks for participating in the Community!

-Taylor 

Hi @TDesign,

Have you asked your clients to check their spam folder? If they’re not showing in the inbox, I would definitely check there. You can also reach out to your Klaviyo rep to resend the confirmation emails if your clients still can’t find them. I hope that helps!

Katherine

@TDesign my client did receive their email, interesting to hear it happened to you too @retention, I will have to double check my clients because we are missing a handful from our managed account that I need to confirm.

Hi @TDesign,

This is something my agency has also encountered before. Sometimes the emails don’t get sent from Klaviyo as we expect them to, in which case I’ve had to reach out to the Partner Support team to try and get help from them. Most of the time that was because there was a backend error in the “managed client” registration form when I submitted it.

Other times, we’ve had clients’ inboxes get overwhelmed, and they just lose this as one more email in the flood of emails. So it helps to submit the managed client form while you’re on the phone with that client, so they can open the confirmation email immediately after receiving it. 

~ Gabrielle

In the Klaviyo Partner Dashboard, go to the "Managed Clients" tab, and click the "Resend Invitation" button next to the client's name. This will send a new invitation email to the client.