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Why was my payment declined?


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Despite having enough funds and correct billing information our payment card is not accepted. Can anyone help me?

Best answer by Taylor Tarpley

Hi there @Dierenapotheek

 

Welcome to the Community! Very sorry to hear you’ve had issues with payment! 

 

You can always request an invoice inquiry with Support by using this link!  I hope everything gets sorted out!

 

Thanks for participating in the Community,

-Taylor 

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3 replies

Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • Answer
  • December 4, 2023

Hi there @Dierenapotheek

 

Welcome to the Community! Very sorry to hear you’ve had issues with payment! 

 

You can always request an invoice inquiry with Support by using this link!  I hope everything gets sorted out!

 

Thanks for participating in the Community,

-Taylor 


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Hello Taylor, thank you very much for your reply!


  • Contributor I
  • 1 reply
  • November 6, 2024

Hello, 

 

I have 2 klaviyo account one which we pay and the other one not yet and I would like ito upgrade the plan to a paid one.

Despite having enough funds and correct billing information (same as the paid account), our credit card is not accepted and is declined. I have been trying many times and still nothing, Can anyone help me?