I want to duplicate the metric "Track123 Shipment Status Update" to my another store "C'est La Vie" from Harper Manchester, can you help me step by step guide on how. I tried creating inside custom metric setting but it looks like it has to do with API from the store account. I'm not sure what to do next.
Hey
Good question! The “Create Metric” process you’re currently working on is actually meant for creating custom conversion metrics, which are ways to track your conversions by aggregating/filtering events already in Klaviyo. You can read more about this here. Unfortunately, this process doesn’t allow you to create a new event that tracks behavior on your website and sends it to Klaviyo. To do this, you’d need to utilize our API.
To start tracking a custom event on your website/storefront, you’d want to use the Create Event endpoint, and set it to fire whenever somebody takes a certain action/a certain event happens on your website. I unfortunately wouldn’t be able to provide a step-by-step guide on this process, as this would require adding code to your website and programming it to send when a certain event happens (like when somebody places an order or your shipping app sends information to your site). I’d recommend reaching out to a developer to help you set this up! The article for the Create Event endpoint contains a sample API call that you can base the structure of your new event on, and I’d recommend taking a look at the way your original metric is set up in tandem with the article, so you can create an event with the same exact structure.
If you’re a developer, or have a dev on your team, this might be a fairly straightforward process for you, but if not, we have a directory of partners here that you can reach out to in order to help you implement this!
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