Hi everyone,I'm experiencing an issue where the number of mobile sessions on my website is much higher than the number of users who actually see the Klaviyo pop-up.For example, in a given period:Mobile sessions: 400 Pop-up views (as reported by Klaviyo): 100On desktop, the pop-up views closely match the number of sessions, so this issue seems to be specific to mobile devices.

Contributor I

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Mobile Pop-Up Views Significantly Lower Than Mobile Sessions

Forum|Forum|1 year ago
March 8, 2025
3 replies
103 views

Hi everyone,

I'm experiencing an issue where the number of mobile sessions on my website is much higher than the number of users who actually see the Klaviyo pop-up.

For example, in a given period:

Mobile sessions: 400
Pop-up views (as reported by Klaviyo): 100

On desktop, the pop-up views closely match the number of sessions, so this issue seems to be specific to mobile devices.

Best answer by annasophiefc

Hi @ZeMark

Thank you posting in the Community!

Usually there is some targeting filters attached to a form. By default it is set to “Don’t show to existing Klaviyo profiles”. I would recommend you to have a look at your settings here to get a feeling of why the numbers are different. Also - in my experience, I usually don’t see them aligning 1:1 due to cookiesettings, unique profiles view and different factors where incognito fx. is used. So I wouldn’t expect them to align in Mobile sessions and pop-up views.

I hope this helps!

annasophiefcAnswer

2025 Champion

Hi @ZeMark

Thank you posting in the Community!

Usually there is some targeting filters attached to a form. By default it is set to “Don’t show to existing Klaviyo profiles”. I would recommend you to have a look at your settings here to get a feeling of why the numbers are different. Also - in my experience, I usually don’t see them aligning 1:1 due to cookiesettings, unique profiles view and different factors where incognito fx. is used. So I wouldn’t expect them to align in Mobile sessions and pop-up views.

I hope this helps!

Champion & Klaviyo Partner based in Aarhus, Denmark. It is all about communicating the right message to the right people at the right time!

Z

ZeMarkAuthor

Contributor I

Hi @annasophiefc
Thank you for your responce!

Unfortunately I have already check this settings and it is the same for desktop and mobile. I understand that it’s impossible to have 1:1, but I wanna see at least half of session have seen my pop up form

annasophiefc

2025 Champion

Hi again @ZeMark

Your non-cookied subscribers will not be exposed to the pop-up either. I believe that this would have an impact on your numbers as well.

Champion & Klaviyo Partner based in Aarhus, Denmark. It is all about communicating the right message to the right people at the right time!

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