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DKIM signature error

  • 21 March 2024
  • 2 replies
  • 116 views

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Hello, 

maybe somebody can help me with my mail deliverability that has decreased a lot lately

If it is of any help, my domain is with Godaddy and the hosting is with Shopify.

When i checked  the deliverability on mxtoolbox, it says.

DMARC ok

SPF ok

DKIM:

  • No DKIM-Signature header found
  • There must be at least one aligned DKIM-Signature for the message to be considered aligned. - (more details below)

 

in the DNS I have these registers

 

 

CNAME em5957

u42928282.wl033.sendgrid.net.

CNAME s1._domainkey

s1.domainkey.u42928282.wl033.sendgrid.net.

CNAME s2._domainkey s2.domainkey.u42928282.wl033.sendgrid.net.
TXT 20221202175443pm._domainkey k=rsa; p=MIGfMA0GCSqGS…...

 

 

Thanks in advance for your help.

best.

 

 

from  mxtoolbox

Header Name Header Value
Return-Path <hola@umoacosmetics.com>
X-Original-To ping@tools.mxtoolbox.com
Delivered-To tools@tools.mxtoolbox.com
X-CMAE-Analysis v=2.4 cv=bIXQYtyZ c=1 sm=1 tr=0 ts=65fc5819 a=/2CdLx5IRoNPuvkYUEJlPw==:117 a=/2CdLx5IRoNPuvkYUEJlPw==:17
X-SECURESERVER-ACCT hola@umoacosmetics.com
From UMOA Cosmetics <hola@umoacosmetics.com>
Content-Type text/plain; charset=us-ascii
Content-Transfer-Encoding 7bit
Mime-Version 1.0 (Mac OS X Mail 16.0 \(3696.120.41.1.1\))
Subject Test email
Message-Id <DA091AFB-EE34-4573-ADF0-CCA0B0C2BB70@umoacosmetics.com>
Date Thu, 21 Mar 2024 16:53:57 +0100
To ping@tools.mxtoolbox.com
X-Mailer Apple Mail (2.3696.120.41.1.1)
X-CMAE-Envelope MS4xfA75Nd0yB43Bd0tvE7ggZUhyMkNsv1L/jFdneMyOZimLio25wqglSeyxjjofsmJop7ug0sgkzvkZ6mIgx3DspaSseQ4/PCuNX6su+PReumjXhJUPRfP7 i759HIoD90OUFy8RZ9zIO/alPSNJFyPIUwUlSRdPWU/e19kisUzCAMDkXwa2j1/ydFGV8kSnjjY0YhOqM9QA5Zl5ev6RAybVQCw=

Received Header

From hola@umoacosmetics.com  Thu Mar 21 15:54:02 2024Return-Path: X-Original-To: ping@tools.mxtoolbox.comDelivered-To: tools@tools.mxtoolbox.comReceived: from sxb1plsmtpa01-03.prod.sxb1.secureserver.net (sxb1plsmtpa01-03.prod.sxb1.secureserver.net [188.121.53.31])	(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits))	(No client certificate requested)	by tools.mxtoolbox.com (Postfix) with ESMTPS id 9E005B5F22	for ; Thu, 21 Mar 2024 15:54:02 +0000 (UTC)Received: from smtpclient.apple ([93.38.48.26])	by :SMTPAUTH: with ESMTPSA	id nKjtrocTf7bCfnKjvraOWA; Thu, 21 Mar 2024 08:54:00 -0700X-CMAE-Analysis: v=2.4 cv=bIXQYtyZ c=1 sm=1 tr=0 ts=65fc5819 a=/2CdLx5IRoNPuvkYUEJlPw==:117 a=/2CdLx5IRoNPuvkYUEJlPw==:17X-SECURESERVER-ACCT: hola@umoacosmetics.comFrom: UMOA Cosmetics Content-Type: text/plain;	charset=us-asciiContent-Transfer-Encoding: 7bitMime-Version: 1.0 (Mac OS X Mail 16.0 \(3696.120.41.1.1\))Subject: Test email Message-Id: Date: Thu, 21 Mar 2024 16:53:57 +0100To: ping@tools.mxtoolbox.comX-Mailer: Apple Mail (2.3696.120.41.1.1)X-CMAE-Envelope: MS4xfA75Nd0yB43Bd0tvE7ggZUhyMkNsv1L/jFdneMyOZimLio25wqglSeyxjjofsmJop7ug0sgkzvkZ6mIgx3DspaSseQ4/PCuNX6su+PReumjXhJUPRfP7 i759HIoD90OUFy8RZ9zIO/alPSNJFyPIUwUlSRdPWU/e19kisUzCAMDkXwa2j1/ydFGV8kSnjjY0YhOqM9QA5Zl5ev6RAybVQCw=

 

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Best answer by Sujal 21 March 2024, 18:23

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2 replies

Userlevel 4
Badge +11

Your TXT Record In your Shopify DNS settings should be configured in this way: 

Host Name: This should be "_domainkey.[yourdomain.com]" (replace "[yourdomain.com]" with your actual domain name).
Value: Copy and paste the complete public key obtained from SendGrid into the TXT record value field.
TTL: Set the Time To Live (TTL) to a low value like 3600 seconds (1 hour) for faster propagation.

 

  • Once you've implemented this, allow some time for DNS propagation (up to 24 hours)
  • After waiting, use a tool like MXToolbox again to check your email deliverability. You should see a "DKIM ok" status if configured correctly.
  • Monitor your email deliverability metrics over time to ensure emails are being sent and received properly.
Userlevel 5
Badge +26

@Gproli it doesn’t look like you’ve set up your branded sending domain in Klaviyo which have different DNS records. In doing so your SPF and DKIM will be updated automatically. You’ll need to do this eventually with the new sender requirements!

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