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Google/Yahoo sender reqs. with 2 differing domains

  • 21 March 2024
  • 2 replies
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I have been trying to get this Sender Requirements worked out. Only just found out this was an issue, so there’s that.

Received this in an email the other day:

Aligned Domain
Uh oh, looks like you’ve recently sent some emails that don’t match up. Ensure your default sender email address aligns with your branded sending domain here, then use Klaviyo’s “apply sender email to all messages” feature to fix all your flows at once.

 

We use Google Workspace as our company's email.

It uses this domain:

bgolftech.com

 

Our website is under a different domain:

breakthroughgolftech.com

 

Wordpress is sending transactional emails from info@bgolftech.com

 

Our Klaviyo branded sending domain is set up:

send.breakthroughgolftech.com

 

Default Klaviyo sender email address is:

info@bgolftech.com (which is a Google Workspace group email, not an account)

 

Woocommerce is sending order emails using:

orders@bgolftech.com (also, a Google Workspace group email, not an account)

 

Am I trying to fix or do something that cannot be done? 

 

Does my email domain need to be the same as my website?

 

I have been reading through everything on this DMARC and supposedly everything is verified.

 

Our web host Kinsta is handing the DNS for breakthroughgolftech.com. Namecheap is DNS for bgolftech.com.

 

 

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Best answer by kaila.lawrence 22 March 2024, 22:54

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Hey there @derek! No sweat here and thanks for the thorough information. You were on the right track but looks like you aligned your branded sending domain to your website and not the domain you actually use to send mail. In most cases these are one in the same, but your case is different. 

 

It sounds like all of your email marketing and transactional communications go through bgolftech.com. That’s the domain you need to set up a branded sending domain for. Essentially, Google and Yahoo want to make sure that where mail is coming from and who claims they sent it are the same. You’re getting an error because you’re telling inboxes you’re sending from breakthroughgolftech.com but signing it as bgolftech.com. The inboxes don’t know it’s the same business!

 

If you plan to keep Woocommerce and Wordpress sending transactional mail as bgolftech.com, then I suggest removing your branded sending domain records for send.breakthroughgolftech.com via Kinsta and instead set up send.bgolftech.com as your branded sending domain through Namecheap.

 

Then, everything will align and you’ll be all set!

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Thank you Kaila

 

All done and active.

 

 

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