I manage 4 Klavyio accounts integrated with Shopify, and a customer "viewed product" (same product) on all 4 websites. However, only in one account the event was included in the activity feed. Any idea why it is happening?
Viewed Product not in the activity feed
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Best answer by elisegaines
Hi Gabriela! There are two possible reasons why the viewed product event wasn’t tracked for those other 3 sites:
1. The viewed product tracking wasn’t installed properly. Make sure to add the tracking code following these instruction: https://help.klaviyo.com/hc/en-us/articles/115005076767-Guide-to-Klaviyo-Web-Tracking#viewed-product-tracking3
2. The person wasn’t “cookied” for that particular site. Just because they are tracked for one site doesn’t mean they are tracked for all the others. You can learn more about cookies here: https://help.klaviyo.com/hc/en-us/articles/360034666712-About-Cookies-in-Klaviyo
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