I’ve been trying to set up an Abandoned Cart flow for a client, and we’re trying to figure out exactly how it works. The customer isn’t prompted to enter an email until midway through the process (between Information and Shipping) - so that means we can’t send them an email until after the address is submitted.
Add to Cart > View Cart > Information | Shipping > Payment > Pay Now
However, there is a pop-up on the main page to sign up for a free guide. If someone enters their email there, does that mean Shopify is able to track their behavior from that point on - meaning the abandoned cart trigger can occur at any point after Add to Cart?
Best answer by alex.hongView original