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Abandoned Kart Link

  • 1 November 2023
  • 1 reply
  • 21 views

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Hello,

we have 3 stores shopify connected with Klaviyo.

We are using a flow to send email to abandoned carts, for 2 of them the link back to checkout is not working. For all 3 we are using {{ event.extra.checkout_url}}

Can someone point me on where and how  this value is set ?

 

Thanks by advance

 

 

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Best answer by In the Inbox 1 November 2023, 15:54

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Userlevel 7
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Hi @Llebielle 

Thank you for posting your question in the community. 

I am curious to better understand what is happening when you say the link isn’t working. Are you redirected to the homepage vs. the checkout/cart?

If that is the case, check out this post, as it might give you some insight into what is happening with the links.

https://community.klaviyo.com/campaigns%2Dand%2Dflows%2D30/abandoned%2Dcheckout%2Dflow%2Dcheckout%2Dlink%2Dis%2Dnot%2Dheading%2Dto%2Dcheckout%2Dpage%2D8774

If that isn’t what’s happening, could you please provide a little more detail about how the links aren’t working.

Best,

Bryan

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