Abandoned Kart Link

  • 1 November 2023
  • 1 reply

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we have 3 stores shopify connected with Klaviyo.

We are using a flow to send email to abandoned carts, for 2 of them the link back to checkout is not working. For all 3 we are using {{ event.extra.checkout_url}}

Can someone point me on where and how  this value is set ?


Thanks by advance




Best answer by In the Inbox 1 November 2023, 15:54

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Userlevel 7
Badge +29

Hi @Llebielle 

Thank you for posting your question in the community. 

I am curious to better understand what is happening when you say the link isn’t working. Are you redirected to the homepage vs. the checkout/cart?

If that is the case, check out this post, as it might give you some insight into what is happening with the links.

If that isn’t what’s happening, could you please provide a little more detail about how the links aren’t working.