Back In Stock Flow Not Sending Emails

  • 26 July 2021
  • 1 reply

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I have a back in stock flow which is live on my website.


When a product goes back in stock, email them… But it doesn’t do it.


Emails are captured, but despite this it shows no emails as waiting when I go into the flow and nothing gets sent to people when I add back stock in Shopify.


How would I fix this?


Best answer by David To 27 July 2021, 17:24

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Userlevel 7
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Hello @toastytoad,

Thanks for sharing your question with the Klaviyo Community!

Since it sounds like the Back in Stock event is being triggered correctly, this sounds like something pertaining to the flow itself. I’ve listed some common issues below that may cause a flow to not be sending out with some resources pertaining to each points below:

From most of these common issues, such as if you had flow filters in place, your profiles were skipped due to smart sending, or the profile you tested with was suppressed, you can check this within the flow email’s Analytics tabs under Recipient Activity. Within this section, you can see a variety of data such as how many profiles received the email, clicked on the email, or were skipped from the email. 

Klaviyo also offers a Troubleshooting a Flow interactive guide that can further help you determine what the likely cause of your flow not sending out may be.

I hope this helps!