I have created an email campain which I wanted to test sending times with. So the mails are identical with several sending times. After the first mail was sent I recieved customer feedback about a mistake I made. Is there a possibility to fix this for the mails scheduled for sending later? (There are a few hours left until the planned time)
Page 1 / 1
Hey
Welcome to the Klaviyo Community!
Unfortunately, once a campaign is mid-send, the only way to make any updates to the content would be to cancel the campaign and reschedule it.
Once cancelled, it should be a fairly easy process to create a segment capturing all users who have received this specific campaign already. Which can be used as part of your exclusion group after cloning the campaign to be rescheduled.
I hope this helps!
David
David, many thanks! That’s exactly what I did, I was just wondering if there was another way that leaves the original campaign intact.
Reply
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.