Can't turn off Shopify Welcome Notifications- Customers are Receiving Two

  • 19 August 2022
  • 2 replies

Badge +1

hi! I am new to this and set up the Welcome Flow last night with Klaviyo for my Shopify site. Everything is integrated.

I ran a test on my email and I received TWO opt in messages- one from Klaviyo and one from Shopify. It looks like I cannot turn off the Shopify one as I have tried. I cannot have two going out.

Second issue if I can fix the first, I did not receive the second welcome flow message after I opt in welcoming me. 

thank you!


Best answer by alex.hong 19 August 2022, 22:33

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2 replies

Userlevel 7
Badge +58

Hi @nightbird84,

Welcome to the Community.

I would recommend taking a look at these Community posts regarding this issue you might be facing.


Hope those help,


Badge +1

thank you Alex! am going to read about these both!!