Hi,
I want to exclude people joining our welcome flow after placing an order.
I already excluded recently placed orders, ordered products, fulfilled order. Issue is that klaviyo does sometimes not detect a placed order at times and only detects it a day after when the order is fulfilled.
Can i exclude the flow to not send to people who accepted at checkout?
Welcome flow excludes placed order:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/47770bb7-1eac-46dc-81de-294dd63c8b68.png)
Screenshot example of a recent case where placed order is excluded:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/51e5f2d1-a933-40f8-b097-248a99a5e16a.png)
Any ideas why its happening? Even though placed order is set to zero before triggering the flow.
Thanks!
Best answer by julie.accardo
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