I am setting up a first time buyer post-purchase flow for information on what to expect from our service straight away.
The problem is, that our customers often purchase an instalment payment plan. We use Magento 2 for our website and this captures the payments as individual orders. As much as I’m sure there is a better way of sorting this out, I am not a developer and really could use just a quick workaround.
So someone could pay their 2nd, 3rd and so forth instalment plan, and Klaviyo thinks its a new first time buyer. Is there a way to produce a flow that would only be sent to purchasers on their first order of the same product? So if Klaviyo recognises a new “order” but for a product they’ve already purchased before, it would ignore sending this to them?
Best answer by IrrraView original