Hello @IdaP,

Welcome to the Klaviyo Community!

If you wanted to get in contact with our wonderful Support colleagues, you can find the various methods from our How to contact support Help Center article.

There’s a lot that could cause a flow to not trigger/activate. I would recommend checking out our Troubleshooting a flow article which offers a guided form that walks you through troubleshooting some common causes. 

In my experience, some of the main reasons why flows aren’t triggering are:

• Your account is new and no one has qualified for them yet
• The flows are not set Live
• Smart sending is enabled
• You have flow or trigger filters in place that is prevent people from qualifying for the flow

I hope this helps!

David