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Forgot to turn off smart sending, if I back-populate the flow will it send email to those that were skipped initially?

  • 18 October 2022
  • 4 replies
  • 125 views

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So basically I created a VIP segment that had people submit a form if they wanted to be a part of the group. 

Once they submit the form they enter a segment which would then add them into a flow that sends a discount code. 


I was dumb and forgot to turn smart sending off for the flow and it skipped most the people who joined the segment. 

If I back-populate the flow now with smart sending off with those people who got skipped go back into the flow?

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Best answer by samsonlarge 18 October 2022, 20:57

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4 replies

Badge +2

So basically I created a VIP segment that had people submit a form if they wanted to be a part of the group. 

Once they submit the form they enter a segment which would then add them into a flow that sends a discount code. 


I was dumb and forgot to turn smart sending off for the flow and it skipped most the people who joined the segment. 

If I back-populate the flow now with smart sending off with those people who got skipped go back into the flow?

I Figured it out. Just did the manual resend through the analytics. 

Just an FYI, if you back populate it - it will also send to the people who got skipped that met your flow triggers and filters :)

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So what’s the solution? I have the same exact problem.

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Hi @Yvonne ecommerce ,

As mentioned, you could try and backpopulate your flow to get people who were skipped.

Additional doc.

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