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HELP - how can I move people back in a flow?

  • 5 September 2023
  • 3 replies
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Hi all,

I accidentally hit ‘cancel send’ on all of my recipients in a segment of a flow, which means they have now moved onto the next email segment without receiving the previous one. 

 

Is there a way that I can move them back to the previous segment so they can receive that email? 

 

Thanks

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Best answer by retention 5 September 2023, 21:54

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Hi @tombarrow,

Once a user has been skipped into a Flow, you can’t move them back as everything is time based.  You can do a few things, if you think it’s worth the effort:

  • You can create a Segment (or a List) of all those that were skipped, and then send a one-time Campaign of the missing emails.  I recommend this approach as it’s fairly clean and low effort.  
  • You can create a temporary new Flow based on that Segment (or other rules) to better time a subsquent message tto “patch in” the missing message
  • Depending if you have a long wait time to the next message, you can “Insert a new Flow Message” with a Message Filter to “resend” the skipped message.  Just be careful on this as you don’t want subsequent folks in the Flow to get a duplicate/repeat message.

Each of those above needs a lot of testing/validation/filtering to make sure you don’t accidentally send a subscriber a duplicate message so triple check if the Segment (or Filter Rules) properly selects the ones that were inadvertently skipped.

 

Hope this helps!

 

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Joseph Hsieh // retentioncommerce.com // twitter: @retenion 

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Thanks for your help @retention 

Userlevel 7
Badge +58

@tombarrow Happy to help.  Come back here to the community if you ever need more help in the future!

 

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Joseph Hsieh // retentioncommerce.com // twitter: @retenion 

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