how to create an automatic email when a customer contacted me from the contact form?

  • 20 July 2022
  • 1 reply

Badge +2

Hello, I would like to know if there is a way to send an instant email to the customer when he contacts us from the shopify contact form. To be clear, the customer asks us a question and immediately receives the email where we received the request and that within a few hours we will give him an answer. How can we do? Thank you.


Best answer by Dov 21 July 2022, 18:40

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1 reply

Userlevel 7
Badge +61

Hi @Loriale,

Thanks for sharing this with us.

While Klaviyo doesn’t currently sync information from a Shopify contact form, you may want to explore a help desk integration to achieve your goal. Klaviyo has a few help desk tools we natively integrate with. You can find a list of those here.

I hope that’s helpful.