Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,523 Topics
  • 6,997 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2523 Topics

R
Active Contributor I
Roy J.Active Contributor I
asked in Campaigns and Flows

Trigger based flow on Shopify delivery date?

Hello,I want to setup a flow that is triggered when Shopify records a delivery date for an order.  There doesn’t seem to be a pre-made trigger for this event from Shopify?  Only thing I found so far was a trigger from AfterShip, which I don’t to have to use.A Klaviyo support specialist told me I would have to use the API to send the event over from Shopify, but I was hoping there was an easier way that I’ve overlooked.Thanks!Roy

3
Jakub
Partner - Silver
6 months ago
L
Contributor I
luciegContributor I
asked in Campaigns and Flows

Infinite looping gif in emails

Hi,I have troubled inserting a gif file in an email. The gif is set up to loop indefinitely but in the email it stops looping after a few seconds. Do you have any recommendations to solve this issue?Thanks a lot for your helpBest

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L
Contributor I
1 year ago
S
Contributor I
SheraGreenContributor I
asked in Campaigns and Flows

How to sync abandoned cart flow on Klaviyo and shopify ?

Hello,Is it possible to sync my abandonned cart flow from Klaviyo to Shopify ? Because actually it sends two different emails to my clients.Thanks for your help !

3
alex.hong
7 months ago
D
Contributor I
DBCContributor I
asked in Campaigns and Flows

How can I prevent my emails appearing in the promotions folder?

I’ve noticed my emails are now appearing in the promotions folder in gmail and my open rate has dropped dramatically - is there anything I can do to prevent emails going here?

3
Dov
2 years ago
M
Contributor I
michellebiggsContributor I
asked in Campaigns and Flows

Birthday flow setup

Total newbie here so bear with me …I set up a signup form for my website to collect email addresses and birthdays. I am now trying to create a flow to send an email (with discount) on the customer’s birthday. In “Flows” I chose the standard Happy Birthday Email and it shows the flow on the right with “Start on person’s Birthday at 8am”. There is a Trigger dropdown menu on the left but there’s no option to select “date” just “Created”, “First Active” or “Last Active”. What am I doing wrong?Also, my Klaviyo account is integrated with Shopify -- can I only use the Flows with the Shopify icon?

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Dov
2 years ago
L
Contributor I
lavcContributor I
asked in Campaigns and Flows

Why is my Styling Rending Different in Outlook?

Hi,Has anyone of you tried optimizing your campaigns on Outlook?I’m designing some flows but are struggling to get the design right for example on both Gmail and Outlook at the same time.Here are the things I’m struggling with:- footer padding: odd white space in Outlook while the email looks perfect in Klaviyo/ Gmail, or the other way around- product block style, especially the font and the click button styling. I can't display the selected font style in outlook and the buttons look really off in Outlook.- random thin padding under some of the blocks in Outlook- No text spacing in Outlook, but again, looks perfect in Klaviyo & GmailWould love to learn more about your experience and how you worked with that.Thank you for your help.

4
Taylor Tarpley
Community Manager
1 year ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Campaigns and Flows

Can I add a trigger in a flow that is activated when a user clicks on a specific link?

I wanted to know if it is possible to insert a trigger within a flow that is activated when a user clicks on a specific link. A platform that I use in addition to Klaviyo for ecommerce management allows me this works. I'll give you an example. At the end of a first welcome email I would like to ask the reader to receive the next email in the flow without having to wait for a specific delay but simply by clicking on a link. This way you will immediately receive the next email in the flow without having to wait. I tried to insert the "if click" trigger but unfortunately the email is always sent based on the delay inserted in the flow. If this function doesn't exist yet it would be nice to be able to insert. There are readers who want to consume the whole Soap Opera Sequence immediate. 

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L
Contributor I
2 months ago
J
Contributor I
Joe TangContributor I
asked in Campaigns and Flows

Embedding Custom Properties in Email

Hi,I’m trying to embed a custom property into an email but when I try to preview the email, it says that “the lookup filter needs 2 arguments, 1 was given”. How do I fix this? Thanks

3
Dov
1 year ago
C
Contributor I
ChrystalContributor I
asked in Campaigns and Flows

Streaming contacts into another flow from an existing flow

HelloApologies if this has been posted before but I am new to Klaviyo and still finding my way around.This community has been really helpful and has tremendous amount of resources to refer to! :)I was wondering if there is a way in Klaviyo where there is an option to bring contacts already in one flow into another new flow. For example:Flow 1: Failed order (failed payment trigger > send email)Flow 2: Customer winback (placed order trigger > send email) I would like to make it such that:Failed payment trigger > send email > (goes into Flow 2) My questions are:Is there a way to continue on into another flow from the current flow the contact is in? Is there a way to continue into a certain stage of the other flow from the current flow?I heard that this may be achieved through trigger flows but I am unsure as to how this works. Some help notes or explanation on this would be helpful. Thank you very much!

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chloe.strange
Community Manager
4 months ago
H
Contributor I
harwardmContributor I
asked in Campaigns and Flows

Tracking number from shipstation

I am working on a flow to let my customers know that their order has been shipped and want to send them their tracking number.  I use shipstation and have it integrated into Klaviyo, but don’t know how to pull that tracking number from shipstation and put it into the email.  Is this possible to do and if so how do I do it?

4
Reynaldy
Contributor III
1 year ago
F
Contributor I
fillyouinContributor I
asked in Campaigns and Flows

Weekly repeating flow to remind segment

Hi all - I am trying to remind a group of customers that we are in the local area on a particular day.The segment will be people within a 5 mile proximity to a postcode.How do I setup a Flow or a Repeating campaign so that I can email this segment every week on a Monday for example?ThanksPhilip.

2
Y
Contributor I
27 days ago
S
Contributor I
sharinaContributor I
asked in Campaigns and Flows

Can I save a campaign design as a pdf for clients to approve?

I’m a designer working on a campaign design for a client. I can send them test emails but would like to export the campaign as a pdf to send them directly so I know exactly what they are reviewing (to make sure they’re seeing the correct fonts etc.) Is there a way to export campaigns as a pdf? Ideally with links that work. I don’t want to export a test email from my personal inbox as it changes the design when I try to. 

5
stephen.trumble
Community Manager
3 months ago
A
Contributor III
arham004Contributor III
asked in Campaigns and Flows

How to get a Dynamic Product Cart in Abandon Cart emails with the details of the cart stacked instead of in-line?

I want to add a product cart in the Abandon Cart Email but the cart needs to show details in a stack whereas on Klaviyo, the standard cart is in-line where the picture is in the first column and the second column has the details. Is there any way I can manage this?

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A
Contributor III
1 year ago
B
Contributor I
BalandiTeamContributor I
asked in Campaigns and Flows

Order Confirmation | Purchase Date

Where can I find the purchase date tag (for each purchase)? I tried to find it but I couldn’t. I could only find the first purchase date, but that doesn’t work for an order confirmation email because the first purchase is not the same as the second/third or 100th purchase. Does anyone have an answer?

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stephen.trumble
Community Manager
5 months ago
F
Contributor IV
FrankContributor IV
asked in Campaigns and Flows

add customers payment method to order confirmation

Hey, I want to to setup an order confirmation flow which shows the customers selected payment method (with no real coding experience).There are a couple of methods like Amazon Pay, Paypal, Klarna and more  in the shopify Store.I came across:https://shopify.dev/docs/themes/liquid/reference/objects/transaction#transaction-gateway but https://shopify.dev/docs/themes/liquid/reference/objects/transaction#transaction-payment_details seems to fit my needs better.But when i add{{ transaction.extra.gateway_display_name }} or {{ transaction.extra.gateway }} or {{ event.extra.payment_details }} or {{ event.extra.payment_details.credit_card_company }} my preview always shows nothing.Paypal isn’t a credit card company maybe that’s why i see no result.Can someone give me a hint or a ressource on how to get the payment method based on customers Choice?Thanks in advance.

6
David To
Community Manager
1 year ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows

Understanding Campaigns: Subject Line and Preview Text

what is subject line and preview text in campaign. 

1
retention
Partner - Platinum
2 years ago
R
Active Contributor I
RaraActive Contributor I
asked in Campaigns and Flows

Can I create an add-to-cart button in my email?

HiIs there a way to create a add to cart button in my email(flow and campaign) so that once the user click, it will go direct to their shopping cart page Thx

3
alex.hong
1 year ago
S
Contributor II
shane.mitchellContributor II
asked in Campaigns and Flows

Message template, any way to use simple arithmetic on values?

Is there any way to use simple maths in the message templates? e.g. {{ item.ItemPriceInEuroTotal * 0.95|floatformat:2 }} throws a formatting error because of the “* 0.95”. Is there any way I can do this in the template? thanks

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stephen.trumble
Community Manager
2 months ago
K
Contributor I
KiwiCatContributor I
asked in Campaigns and Flows

Issues with Unsubscribe link

Hi all,I’m VERY new to all of this so apologies if there is an easy fix! I have created an email flow and each email has an Unsubscribe link at the bottom.  When previewed the link takes me through to a ‘Place Holder’ page.  How do I fix this so it goes to an unsubscribe page?  I have customised the unsubscribe page in my list but I’m not sure how to link it so it is accessed when the user unsubscribes. Thanks in advance!!Cat  

1
alex.hong
1 year ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
published in Campaigns and Flows

How to Audit Your Klaviyo Account Part 3: CampaignsTutorial

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This is Part 3 of a series of Community posts that will walk you through an audit of your Klaviyo account. Let’s get started! Understand Your Current Campaign PerformanceFirst, look at your performance across multiple campaigns using a Campaign Performance Report. Is your performance consistent or are there some campaigns that perform better or worse than others? Analyze these campaigns individually and try to pinpoint why they performed differently. Not sure what “good” is? Use this chart to evaluate your email performance.Continue to ImproveIn future campaigns, A/B test new tactics and learn more about your customers’ preferences. For example, if you notice that campaigns with a more specific call-to-action (CTA) have higher click rates than those with a less direct one, A/B test your CTA button in your next few campaigns to see if it has a positive

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David To
Community Manager
2 months ago
A
Contributor I
alexContributor I
asked in Campaigns and Flows

Added To Cart not appearing in flow filter

Hi,I’m creating a flow which requires the ‘added to cart’ flow filter but it isn’t appearing as an option.I’ve gone through the instructions for ‘Creating a Custom "Added to Cart" Event for Shopify’ but the added to cart trigger and/or flow filter is still not appearing.    

5
jsappington
Contributor III
2 years ago
E
Contributor I
everindigoContributor I
asked in Campaigns and Flows

is there an article that explains how to set this up....

Can anyone forward me an article on how to do the following:I have created a blog post where I want to set up a system where when someone clicks on a link, it pops up a box where they would type their email address in and then an email that I create gets sent to them with a downloadable PDF. (concept is in exchange for their email, they get a free PDF file of something I am offering). Thank you.

3
alex.hong
1 year ago
N
Contributor I
NickyContributor I
asked in Campaigns and Flows

Unsure about Since Starting This Flow

Hi, hope you are all well !! I set up "Placed Order Zero time since starting this flow" for Cart Abandonment flow but getting confused about its definition.If a customer placed order once at any time, and then that one comes back for 2nd purchase but abandon the cart this time.So, my cart abandonment flow will available for him/her in this case or not?Thanks for your support

4
A
Contributor I
2 years ago
B
Contributor I
BreezzzyContributor I
asked in Campaigns and Flows

Added To Cart Flow - "Return To Your Cart" button not working

When I click on the button, nothing happens. It does not take me to the site and does not take me to my cart. What URL should I be using?

1
Dov
2 years ago
S
Contributor I
SunrYz LightingContributor I
asked in Campaigns and Flows

Klaviyo Popup not working

My created Klayvio popup for exit intent does not seem to be working.  I have it set to appear to all visitors without a delay to test, cleared the cache.  It may be incompatible with another app that I’m using.  Any ideas?  Thanks.

1
marissanunez
2 years ago

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