Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,694 Topics
  • 7,472 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2694 Topics

B
Contributor IV
blissyContributor IV
asked in Campaigns and Flows

Can I add a personal photo to my Klaviyo emails? (like the one people have in Gmail)

Can I add a personal photo to my Klaviyo emails? (like the one people have in Gmail)

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M
Problem Solver I
3 months ago
S
Contributor I
Sophie BennettContributor I
asked in Campaigns and Flows

Why is my new email subscriber flow not sending?

HelloI set up a new flow to send out a welcome email with discount code to all new email subscribers. I have just trialled this with a friends email and they aren't sending out. When I looked at the analytics it says 0 have been delivered. Please can someone help me understand why they aren’t sending. Thank you,Sophie 

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Omar
Partner - Platinum
2 years ago
B
Problem Solver I
Bill C.Problem Solver I
posted in Campaigns and Flows

Best Option for Multilingual Flows and Content in Klaviyo

We are trying to introduce multilingual Flows to Klaviyo and it seems a lot harder than we would have expected.  Compared to Shopify’s easy multilingual management, trying to do it in Klaviyo gets complicated really fast.  The sign-up form to have users select their Language preference is easy - done, but, from reading Klaviyo documentation and thinking of all the option we can, there seem to be 4 options each with their own pros and cons.Assume for the purposes of this discussion that we have 5 languages - English, French, Spanish, Italian and Japanese…. with 8 Flows and Flows having Medium Complexity in terms of branching, etc. Option 1 - Use Show Hide Blocks As Klaviyo RecommendsIn article “How to Customize Content Based on Language” Klaviyo refers to using Show/Hide Blocks.  In the case of having 5 languages, that would seem like a lot of embedded Show/Hide Codes to add and, do Show/Hide codes work for E-Mail Subject Lines, etc.?   If not, that’s a Show Stopper.  There is no point

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K
Contributor I
7 months ago
R
Contributor I
rehanContributor I
asked in Campaigns and Flows

How to setup coupon code for welcome series flow

i have created welcome series flow with finial discount. how can  i  setup coupon codes for that flow? so customer receive that email with coupon codes. Thanks

1
David To
Klaviyo Employee
2 years ago
M
Contributor II
Mack999Contributor II
asked in Campaigns and Flows

Logo appearing twice in abandonment email

So I made a flow for abandonment emails (actually took default flow one and modified). Even though there is clearly only one logo block, the test email shows 2 logos as if 2 blocks. Anyone know what’s up?

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Problem Solver I
2 years ago
P
Contributor I
Planet BakeContributor I
asked in Campaigns and Flows

How do I know my new flows are working? How can I test it?

Hi all,I am new to this platform and just created a few flows. I usually get updates pretty quick as I have a decent traffic to my site. But for some reason I am not seeing any activity on the flows itself.Why is that? and how can I best test if it’s working? Where do I see what customer abandoned checkout? Where do I see what customer received a Thank you note … and so on. In image are the flows I set up… as well as reports  If anyone can help me please do, I am a bit confused by this entire site and I usually never have issues with new platforms. Happy to go on the phone as well HELP

1
cassy.lee
2 years ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Campaigns and Flows

Displaying product variants in abandoned cart

Hi there, I’m putting together an Abandoned Cart flow for a client that uses Shopify. If a customer has ordered more than one of a product (but a different variant of that product), it displays the same image/title/link more than once, instead of displaying each variant of the product. I’m not sure which variable to use.I’m trying to do this, but unlike the user who posed this question, I’m not using a Shopify template, just the Klaviyo drag & drop editor.Thanks...

3
Dov
2 years ago
H
Contributor I
home dwellerContributor I
asked in Campaigns and Flows

How do I correctly set up my product review flow

I have set up a product review flow & made it active but I don’t think it’s set up correctly. I would like customers that have purchased only once to get one email & then customers that have purchased multiple times to get a different email. Can you help me correct this?

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A
Contributor I
6 months ago
S
Problem Solver I
salamiadilProblem Solver I
asked in Campaigns and Flows

How to add a link to a tracking button that takes you to usps page tracking?

Hello Klaviyo community,I have a store that works with Big commerce + Shipstation + Klaviyo.I am creating transactional emails:Ordered.Shipped.Delivered. 1)Could you confirm that it isn’t possible to have a delivered transactional email with shipstation?Am I required to buy an other service for that option (which start to pill up)? Sending a “delivered” email 2-3 days after a “shipped” email will only create resentment if it’s not verified i think. 2)Inside my “shipped” email, I prefer not to display the tracking number, but add a button link to usps tracking page. Is that possible?I couldn’t find the doc about this. I have been using the tracking number code from the preview but that doesn’t work. Any suggestions will help.  Thx a million  

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bthreinen
Partner - Platinum
2 years ago
P
Contributor I
PinkErikContributor I
asked in Campaigns and Flows

Showing all items in the cart for Abandoned Cart Reminder flow

Hey everyone,We’re looking to display all items in a person’s cart when they abandon it after adding a product, not just the last product added to cart.In the preview I don’t seem to have access to any events other than Name, ProductID, Categories, ImageURL, Brand, Price, and CompareAtPrice. No ‘extras’ like I see in some YouTube tutorials.When I go into the shopify theme I see the Klaviyo Tracking Code as:<script type="text/javascript"> var _learnq = _learnq || []; var item = { Name: {{ product.title|json }}, ProductID: {{ product.id|json }}, Categories: {{ product.collections|map:'title'|json }}, ImageURL: "https:{{ product.featured_image.src|img_url:'grande' }}", URL: "{{ shop.secure_url }}{{ product.url }}", Brand: {{ product.vendor|json }}, Price: {{ product.price|money|json }}, CompareAtPrice: {{ product.first_available_variant.metafields.shopnet.CompareAtPrice|money|json }} }; _learnq.push(['track', 'Viewed Product', item]); _learnq.push(['trac

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julie.accardo
Community Manager
2 years ago
A
Contributor I
AndySContributor I
asked in Campaigns and Flows

Abandoned Cart Emails for Multiple Currency Website

Hi,We are a small business with a niche market, which means one Shopify website that ships worldwide. Our default currency is $USD but we have a currency selector on-site which prompts users to view the site in local currency. Most customers are in UK.Klaviyo is not differentiating currencies in abandoned cart email templates when importing using “item.line_price”, so the automated prices in our flows are a mix of USD, GBP, EUR…. varying per customer.How can we import product prices in specific currencies to create separate flows per country? We know this data is available from Shopify as we use it in other tools.Andy

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cassy.lee
2 years ago
S
Contributor I
StevenCDContributor I
asked in Campaigns and Flows

Abandoned cart flow - multiple add to cart events for 1 user

Hello, I am setting up a flow for people that added to cart and did not purchase or started checkout.I am using the predefined flow in the flow library.I have some customers that are adding multiple items in their cart and it seems that this will create multiple events for that users, vs. 1 event with multiple product.Is it normal or a set-up problem on my store?The issue it creates is that:the trigger (add to cart) will potentially send multiple emails to the same person (manageable through flow filters and smart sending),  I can only link show product in the email I will send to the customer during the flow (vs. showing all the items added to the cart, like on the abandoned checkout flow) I am not sure what product will be shown in the re-reminder I will send in that flow to the same customer. it might be another one compared to the 1st email I have sent.Am I doing something wrong? or misunderstanding how the flow will work?Thanks.Steven 

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C
Problem Solver I
1 year ago
D
Contributor II
darka26Contributor II
asked in Campaigns and Flows

Different sending domain

Hi,I am using Klaviyo, its connected to my Shopify store. (Yeslicense)For some flows, I would like to use a different sending address (Golicences) - I know where I need to modify that and I noticed that it worked when I did a sending test.Howevr, when I am looking into the Gmail header, I see “via yeslicense.com” or mailed by “send.yeslicense.com” etc.Question: is it good practice to do that ? Even if it’s working, I am afraid to not follow good practices and having the risk of seeing my reputation affected.Thanks for your support   

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D
Contributor II
2 years ago
K
Contributor I
Kyle_Contributor I
asked in Campaigns and Flows

Adjusting the Leading on text

I can’t  find a way to adjust the space between sentences or the “leading”. The spacing between lines are way too far apart and inconsistent.  

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Y
Active Contributor I
10 months ago
M
Contributor I
medox744sContributor I
asked in Campaigns and Flows

i want to add snippet code to product.json for add to cart event any help please

Hello Guys i have installed debutify theme on my shopify store and now i want to add snippet code of "Added to Cart" Event, but the problem is i have product.json filein the guide here: Guide to Creating an "Added to Cart" Event for Shopify – Klaviyo - Help Center they just mentioned how to add it on product.liquid file now my question is how to add the code on json file i really need your help guys. Thanks

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J
Contributor I
8 months ago
E
Contributor I
ezerosiContributor I
asked in Campaigns and Flows

welcome flow is not working

i have setup welcome series flow according to instructions but it’s not working when we testify through subscription through our shopify store. any ideas?

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David To
Klaviyo Employee
2 years ago
H
Contributor I
hairtanglerContributor I
asked in Campaigns and Flows

Event extra checkout tag doesn't work on Abandoned Cart Flow

Hi everyone i’ve a problem i cannot fix: i need to insert the link of checkout on the word “click” and the {{ event.extra.checkout_url }} doesn’t work.I need help, thank you!

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Taylor Tarpley
Community Manager
1 year ago
B
Contributor I
BPDContributor I
asked in Campaigns and Flows

Shopify Order Tag not being passed to Klaviyo

HelloI have set up a rule in Shopify to tag orders according to who will actually deliver the item - this runs when the order is fulfilled and will allocate one of 3 tags. The rule is executed via a 3rd party app.Within Klaviyo I am then using this tag to send the customer one of 3 different email templates. The problem is that the order tags are being passed across via the API. So the flow is unable to execute properly.How do I fix this? Any ideas? 

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David To
Klaviyo Employee
1 year ago
L
Active Contributor I
LaurentActive Contributor I
asked in Campaigns and Flows

Create a wishlist flow

Hello ! I have installed Wishlist King and I have created a trigger to start a wishlist flow (decscription of the trigger below). Now, I want to send an email in which people can see the articles they have in their wishlist. I would like to add in the email,  a picture of the product, the title and the price. I have created a dynamic block and here are the details of the codes. But when I try to preview the email, nothing appears. Here are the screenshots. I tried to modify with the instructions in the abandonned cart flow but it does not work. Can you help me ? Thank you !  

3
C
Contributor I
4 months ago
Memento_25
Partner
Memento_25Partner
asked in Campaigns and Flows

{{ event.extra.checkout_url }} redirects to a none/ page

Hi Klaviyo community,I have a problem with my "complete order now" button in my Abandoned Checkout Flow having the event variable {{ event.extra.checkout_url }}The problem is that each time it sends to an actual profile who started checkout and they click it, they will be redirected to a http://none/ page and I have no idea what's wrong with my set-up or maybe if it's a Shopify issue.I also tried using the {{ event.extra.responsive_checkout_url }} based on this thread:https://community.klaviyo.com/custom-integrations-29/event-extra-checkout-url-doesn-t-work-383But still, the same problem persists.Even if I try to send a preview email, it just redirects to a "Sorry, that page isn't actually here." page.Just dropping this question in case someone else had the same issue and found a way to solve it.Thanks.

5
A
Problem Solver II
1 year ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
published in Campaigns and Flows

Creating a Weekly Report for my Back in Stock Flow

If you’ve set up a Back in Stock Flow, you might be wondering which products have the most requests. With Klaviyo you can generate a report of product requests from your Back in Stock Flow and subscribe to it to get regularly updated reports. To do so, navigate to your flow and click on the back in stock delay in the flow. From here, click on "View Back in Stock Product Request Report." This takes you to the report for the back in stock flow. On this page, you can click on "Subscribe" to receive weekly report emails that contain the latest products your customers requested via back in stock.If you’ve created a report like this and want to share how you use it for your business, please join the conversation below! Or if you’re having trouble generating your report, let us know.

179916
A
Contributor II
1 month ago
R
Contributor I
RonaldgtoContributor I
asked in Campaigns and Flows

Connecting Calendly

Hello,We are sending an email asking our customers to book a meeting with us (using calendar); once the customer books the meeting calendly creates an event. “calendly.event_scheduled” is possible to send the event to klaviyo. Hence, we move the customer to the next step of the workflow?

3
T
Contributor I
1 month ago
O
Contributor II
onepoundsweetsContributor II
asked in Campaigns and Flows

How do I unsubscribe users at end of flow?

how can I unsubscribe someone at the end of a flow so flow iswin back email after 60 days win back email after further 15 days if do NOT open or do not CLICK either of these 2 emails then I want to unsubscribe them from all lists so they dont get any further emails seems pretty simple in other email marketing systems so what is the process here.

9
Malachi McG
Contributor IV
1 year ago
shoshana.antunes
Klaviyo Employee
shoshana.antunesKlaviyo Employee
published in Campaigns and Flows

Resending campaigns to people that didn't open: recommended or not?F.A.Q.

You’ve put together a fantastic email that you’re sure will drive great engagement with your subscribers, but after it goes out, you’re a bit disappointed with the low open rate. You know that other brands have resent the same email to people that didn’t open previously and you’re wondering whether this is a best practice?Klaviyo’s deliverability and compliance experts do not recommend using this tactic as it’s not considered to be a best practice within the industry. If you resend the same campaign to folks that didn’t open before, these customers are likely unengaged. Repeated sending to this group over time can damage your sender reputation and effect your ability to hit the inbox. Instead, think about whether you’re sending the right message to the right group of people!If the you’re getting pushback from your team to resend to your non-openers, you can create a segment of these customers for targeting. Be sure to flag to your team that this is not the recommended best practice!Use

17193
J
Contributor I
1 year ago
C
Contributor I
CharzainContributor I
asked in Campaigns and Flows

I want to give a discount code after leaving a review.

Hi, I want to create a flow for after customer leave a review, the get a discount code for the next order. How do I do this, I search but could not find a flow already.thank you

3
alex.hong
2 years ago

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