Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,279 Topics
  • 6,283 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2279 Topics

H
Contributor I
harshContributor I
asked in Campaigns and Flows

Email not being sent

I have set up a flow in my klaviyo account. But the emails are not being sent to the subscribers? None of the flows are sending emails ( I have set up correct triggers)  Can someone please help?

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V
Contributor I
3 days ago
P
Contributor I
pocatkjmContributor I
asked in Campaigns and Flows

How to Recover Deleted Flow

I had someone auditing my Klaviyo flows to help me and they deleted my entire Welcome Series. I am so distraught because my content developer wrote beautiful emails and they are all gone. Can someone help me restore the flow? I can see in the flow history when he deleted them. Thank you so much! 

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alex.hong
1 year ago
N
Contributor IV
NilesContributor IV
asked in Campaigns and Flows

First Time Buyer Thank You Flow

Hi, I want to create a flow of 3 email sequences for 1st time buyers. The first email should be sent immediately after purchasing, to simply congratulate the buyer. In the second email is where I offer an incentive. And in the third email is where I send a reminder, referring back to the second email. Which of the existing templates can I use for this? 

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T
Contributor II
1 year ago
J
Contributor I
jht652Contributor I
asked in Campaigns and Flows

Woo Commerce Abandoned Cart

Im trying to set up an abandoned cart flow from my woo commerce/wordpress site.  The emails are sending but when the customer clicks on the “Return To Cart” button it is coming up with a “Not Found” message. The button URL link is {{ organization.url|trim_slash }}/cart Thanks 

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J
Contributor I
7 months ago
S
Contributor I
Simone NabholzContributor I
asked in Campaigns and Flows

Asking subscribers to update preferences

Currently I send all my subscribers emails about products and workshops.The workshops aren’t relevant to many people because they live too far away.I want to send my email subscribers a campaign to asking them to tell me if they want to get the emails about the workshops and products or just products. Then have them put into the correct segment to match their answer. What’s the best way to do this?

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David To
Community Manager
1 year ago
S
Contributor I
Sophie BennettContributor I
asked in Campaigns and Flows

Why is my new email subscriber flow not sending?

HelloI set up a new flow to send out a welcome email with discount code to all new email subscribers. I have just trialled this with a friends email and they aren't sending out. When I looked at the analytics it says 0 have been delivered. Please can someone help me understand why they aren’t sending. Thank you,Sophie 

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Omar
Partner - Platinum
2 years ago
R
Contributor IV
Rishabh20Contributor IV
asked in Campaigns and Flows

Send transactional emails via Klaviyo and not Shopify

Hi all, I have Klaviyo for my Shopify store and have set-up an auto-email to shoot from klaviyo as soon as someone signs up for our newsletter. Now we want to go one step further and send all transactional emailers via Klaviyo (e.g. order confirmation, shipment dispatched, order delivered, refund processed etc.). We use ‘Recharge subscriptions’ for payments and subscription management & ‘Deliverr’ for Shipping. Currently while testing I see these emails are triggered directly by Shopify, which I don’t mind, but just wanted to check with the community if there is any benefit in moving even these emails to Klaviyo? Thanks,Rishabh

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David To
Community Manager
1 year ago
C
Contributor I
ChristinaDContributor I
asked in Campaigns and Flows

Flow action - Move contact to another list

Hello!I’ve designed my first welcome series, complete with conditional triggers. If a person exits the series due to meeting a condition, I’d like them to be moved from my welcome series list to my general email list. Is this possible?

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alex.hong
3 months ago
M
Contributor II
Mack999Contributor II
asked in Campaigns and Flows

Logo appearing twice in abandonment email

So I made a flow for abandonment emails (actually took default flow one and modified). Even though there is clearly only one logo block, the test email shows 2 logos as if 2 blocks. Anyone know what’s up?

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W
Problem Solver I
1 year ago
V
Contributor IV
Vincenzo CasseseContributor IV
asked in Campaigns and Flows

Need Review Problem

Why someone the email not sending in automatico flow but if you find in recipiente those are in Needs Review? 

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stephen.trumble
Community Manager
7 months ago
T
Contributor I
THE SAVANNAContributor I
asked in Campaigns and Flows

MOBILE VIEW MAILERS, SIDE BY SIDE PICTURES

as we get more mobile users on our website, the mailers need to be look great on mobile view too.  how can I add pictures ( columns ) side by side on mobile view?or a picture and text side by side.it always falls underneath one another. 

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David To
Community Manager
1 year ago
J
Contributor III
j.kmfContributor III
asked in Campaigns and Flows

How to create a First Purchase Anniversary Flow

Hi everyone!I’m Kim and a newbie to Klaviyo and to all marketing platforms, really. I wanted to ask if the flow I made for First Purchase Anniversary is correct. Prior to this I have also added subscriber's first purchase date:  Flow: Thank you. 

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alex.hong
1 year ago
D
Contributor I
dan knowlsonContributor I
asked in Campaigns and Flows

Manually adding a subscriber to a flow

If I have a flow that is triggered by someone purchasing a specific productIs it possible to manually add a subscriber to a flow without them purchasing it in Shopify?

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retention
Partner - Platinum
2 years ago
B
Contributor I
BalandiTeamContributor I
asked in Campaigns and Flows

Shopify Order Status Page

We use Shopify and it seems that we don’t have an order status page in general or are we wrong and there is one? There is an order status tag on Klaviyo but that leads to USPS Tracking number site. Which is not what I want. Is there a link to the online’s store branded order status which includes the order details and tracking number. I think it’s better for navigational purposes and leads to more brand experience. If anyone can help I would be grateful!

2
Dov
2 years ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
published in Campaigns and Flows

How to Audit Your Klaviyo Account Part 2: FlowsTutorial

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This is Part 2 of a series of Community posts that will walk you through an audit of your Klaviyo account. Let’s get started! Have You Set Up These 4 Key Flows?  Welcome series: Introduces new newsletter subscribers to your brand and products Abandoned cart: Reminds shoppers to complete their purchase  Browse abandonment: Reminds a visitor of an item they recently viewed on-site Post-purchase: Follows up with the customer after their purchase, often thanking them for their order or asking for feedback We recommend setting up these flows first, because they have high engagement and help build your sender reputation as you warm your account. They also create a good customer experience right at the start of a customer’s journey with you. With those in place, take your marketing strategy to the next level with the following flows:Level Up with These

19103
Anni.Kim
Klaviyo Employee
1 year ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
published in Campaigns and Flows

A customer received an abandoned cart email after ordering: Why this happens and how to fix it

With Abandoned Cart Flows, it’s best practice to send your email before your customer orders the product they “abandoned”. Sometimes though, things don’t work quite the way they should and customers might receive an abandoned cart email after ordering. Let’s take a look at some possible reasons, and how to address them.There are four reasons that your customers may still receive an Abandoned Cart email after placing an order.Your time delay between a customer starting a checkout and the first email of the flow is not long enough. We recommend waiting approximately 4 hours before sending the first abandoned cart email. Whatever you choose for your flow, you'll want to make sure it's enough time for the integration to sync. For more information, head to our article on How Often Integrations Sync.  Your customer triggered multiple checkout started events but only placed one order. Each time your customer triggers a checkout started event, they enter your flow.  Your events are coming in o

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David To
Community Manager
1 day ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows

Is there a way to add a poll in my email?

If someone could help me answer this in a detailed way for an intermediate Klaviyo user that would be really helpful!!!I am just wondering if this is possible and how to do it! Thank you so much in advance!

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M
Contributor I
7 days ago
Lina
Active Contributor IV
LinaActive Contributor IV
posted in Campaigns and Flows

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and moved from MailChimp to Klaviyo about a year ago.I have never ever cleaned my list. I know it sounds terrible   My list size now is ~10.000 and I managed to score 25% open rates when I send to the entire list. I try to send weekly. I had the goal of spending one year using Klaviyo and then clearing my list. This was mainly because I wanted everyone on the list to receive Black Friday emails. So I created Sunset flow.I spend much time reading how to do it best, but in fact, I still don’t know the best solution.Sorry for the long prehistory.I created my Sunset flow using the standard flow. I included profiles in the segment who were inactive for 365 days. They receive 2 emails. The second email is sent after a week. And then, after another 5 days, the profile is marked as ‘suppress’.The second email has two options. The first option - standard Klavi

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Lina
Active Contributor IV
2 months ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Campaigns and Flows

Displaying product variants in abandoned cart

Hi there, I’m putting together an Abandoned Cart flow for a client that uses Shopify. If a customer has ordered more than one of a product (but a different variant of that product), it displays the same image/title/link more than once, instead of displaying each variant of the product. I’m not sure which variable to use.I’m trying to do this, but unlike the user who posed this question, I’m not using a Shopify template, just the Klaviyo drag & drop editor.Thanks...

3
Dov
2 years ago
H
Contributor I
home dwellerContributor I
asked in Campaigns and Flows

How do I correctly set up my product review flow

I have set up a product review flow & made it active but I don’t think it’s set up correctly. I would like customers that have purchased only once to get one email & then customers that have purchased multiple times to get a different email. Can you help me correct this?

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A
Contributor I
11 days ago
P
Contributor I
Planet BakeContributor I
asked in Campaigns and Flows

How do I know my new flows are working? How can I test it?

Hi all,I am new to this platform and just created a few flows. I usually get updates pretty quick as I have a decent traffic to my site. But for some reason I am not seeing any activity on the flows itself.Why is that? and how can I best test if it’s working? Where do I see what customer abandoned checkout? Where do I see what customer received a Thank you note … and so on. In image are the flows I set up… as well as reports  If anyone can help me please do, I am a bit confused by this entire site and I usually never have issues with new platforms. Happy to go on the phone as well HELP

1
cassy.lee
2 years ago
L
Contributor I
LindsaykContributor I
asked in Campaigns and Flows

Adding a single email to a list

Hey hey,  I’ve got a few users who changed their emails. All I want to do is periodically add 1 email to an existing list (that flows to particular place). How do I do this?  I’ve tried going into the segments and adding, but I can’t for the life of me get the import right.  Thanks!Lindsay

2
B
Contributor I
14 days ago
J
Contributor I
JorisTruthHurtsContributor I
asked in Campaigns and Flows

Insert Property | Firstname|default change in Capital Letters

Good day,I use Klaviyo for the abandoned cart option, for my whole text i use capital letters, but for now it’s not possible to change the Firstname|default in Insert Property to capital letters.  I hope that somebody can help me with.Looking forwards to a solution.Kind regards,Joris

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G
Problem Solver I
10 months ago
H
Contributor I
homebuildersContributor I
asked in Campaigns and Flows

Post purchase email with line items on what they ordered

I received an order update email from a company I ordered from, which looked almost like an order (or packing slip) in which they updated me on the shipping at every stage in the game. I liked that. They are using Shopify, so I guess it’s native to the program. I’m using WooCommerce, and there’s nothing similar.I do have a connection to Aftership which keeps updating the orders, and I pass that on as a message to the customer. But it’s a very bland message, and I’d like to keep reminding them what they ordered.In another post, I noticed how someone is using the Placed Order event and then filtering by a flow where AfterShip is out for delivery (or a similar) so I can know when to send the email.But how would I get the products ordered onto the email?Can anyone please help me how to create a flow for this? Thanks!Mendy

1
Dov
2 years ago
R
Contributor I
RobiContributor I
asked in Campaigns and Flows

Product photos not appearing in email

 

12
E
Contributor I
1 year ago

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