Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,696 Topics
  • 7,480 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2696 Topics

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Contributor I
pocatkjmContributor I
asked in Campaigns and Flows

How to Recover Deleted Flow

I had someone auditing my Klaviyo flows to help me and they deleted my entire Welcome Series. I am so distraught because my content developer wrote beautiful emails and they are all gone. Can someone help me restore the flow? I can see in the flow history when he deleted them. Thank you so much! 

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alex.hong
1 year ago
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Contributor IV
NilesContributor IV
asked in Campaigns and Flows

First Time Buyer Thank You Flow

Hi, I want to create a flow of 3 email sequences for 1st time buyers. The first email should be sent immediately after purchasing, to simply congratulate the buyer. In the second email is where I offer an incentive. And in the third email is where I send a reminder, referring back to the second email. Which of the existing templates can I use for this? 

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Contributor II
2 years ago
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Anonymous
asked in Campaigns and Flows

How to add "Add to Cart" snippet with Shopify Impulse theme

Hi! I am trying to add the “add to cart” snippet and have followed the instructions:https://help.klaviyo.com/hc/en-us/articles/115001396711-Create-a-Custom-Add-to-Cart-Event-for-ShopifyHowever, I am using Shopify Impulse theme and every Add to Cart button has it’s own button ID that includes the product number.  Should I add a line for every product?I tried both methods in the hyperlink above.  I also tried:<script type="text/javascript">  var _learnq = _learnq || [];  document.querySelector('add-to-cart').addEventListener('click',function (){    _learnq.push(['track', 'Added to Cart', item]);  });</script> None of these work.  When I try to add a new abandoned cart flow using “added to cart”, Klaviyo does not recognize that the snippet is installed.Thank you!

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David To
Klaviyo Employee
2 years ago
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Contributor III
sfmetalworksContributor III
asked in Campaigns and Flows

Why is my segment triggered flow not sending emails?

Hi there!I have set up a flow based on people from our mailing list who have viewed products on our Shopify site. Once they view, they become part of a segment called “Potential Purchasers”. We set up a flow for anyone being added to that group, but no emails have been sent. Would they all be blocked by “smart send” at this stage? If so, shouldn’t they appear as “skipped” at least? Thank you! 

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Klaviyo Employee
2 years ago
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Contributor III
j.kmfContributor III
asked in Campaigns and Flows

How to create a First Purchase Anniversary Flow

Hi everyone!I’m Kim and a newbie to Klaviyo and to all marketing platforms, really. I wanted to ask if the flow I made for First Purchase Anniversary is correct. Prior to this I have also added subscriber's first purchase date:  Flow: Thank you. 

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alex.hong
1 year ago
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Contributor I
lindavContributor I
asked in Campaigns and Flows

Why Are My Abandoned Cart Flows Not Sending?

Can someone check my triggers for the Abandont Cart. I have these three flows, but see that the Abandoned Cart has not worked at all. Are my triggers wrong? My Abandoned Checkout and Browse Abandonment have been sending. They all have Smart Sending on, but I’m not sure if that’s the problem. 

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Contributor I
2 years ago
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Contributor I
Debora DilkinContributor I
asked in Campaigns and Flows

Unable to send an email because of the following error: "The template you have selected contains invalid syntax"

Hi, I am traying to send a email to the list of clients however this message appears.  The template you have selected contains invalid syntax. Please click here to edit it. Any idea how to fix it?

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David To
Klaviyo Employee
2 years ago
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Contributor I
jht652Contributor I
asked in Campaigns and Flows

Woo Commerce Abandoned Cart

Im trying to set up an abandoned cart flow from my woo commerce/wordpress site.  The emails are sending but when the customer clicks on the “Return To Cart” button it is coming up with a “Not Found” message. The button URL link is {{ organization.url|trim_slash }}/cart Thanks 

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Contributor I
2 months ago
J
Contributor I
JorisTruthHurtsContributor I
asked in Campaigns and Flows

Insert Property | Firstname|default change in Capital Letters

Good day,I use Klaviyo for the abandoned cart option, for my whole text i use capital letters, but for now it’s not possible to change the Firstname|default in Insert Property to capital letters.  I hope that somebody can help me with.Looking forwards to a solution.Kind regards,Joris

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G
Problem Solver I
1 year ago
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Contributor I
ChristinaDContributor I
asked in Campaigns and Flows

Flow action - Move contact to another list

Hello!I’ve designed my first welcome series, complete with conditional triggers. If a person exits the series due to meeting a condition, I’d like them to be moved from my welcome series list to my general email list. Is this possible?

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alex.hong
9 months ago
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Contributor IV
Rishabh20Contributor IV
asked in Campaigns and Flows

Send transactional emails via Klaviyo and not Shopify

Hi all, I have Klaviyo for my Shopify store and have set-up an auto-email to shoot from klaviyo as soon as someone signs up for our newsletter. Now we want to go one step further and send all transactional emailers via Klaviyo (e.g. order confirmation, shipment dispatched, order delivered, refund processed etc.). We use ‘Recharge subscriptions’ for payments and subscription management & ‘Deliverr’ for Shipping. Currently while testing I see these emails are triggered directly by Shopify, which I don’t mind, but just wanted to check with the community if there is any benefit in moving even these emails to Klaviyo? Thanks,Rishabh

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David To
Klaviyo Employee
2 years ago
friendsupstudio
Contributor II
friendsupstudioContributor II
asked in Campaigns and Flows

Why all my emails from my flow being skipped?

Hello Everyone,I set up all my flows and emails. I noticed that ALL my emails are being skipped. Like every single one.Abandoned cart, welcome series… All them. My welcome series send the first email, but after that all the other emails are being skipped. Why is this happening?Thank you,

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stephen.trumble
Community Manager
2 months ago
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Contributor I
Simone NabholzContributor I
asked in Campaigns and Flows

Asking subscribers to update preferences

Currently I send all my subscribers emails about products and workshops.The workshops aren’t relevant to many people because they live too far away.I want to send my email subscribers a campaign to asking them to tell me if they want to get the emails about the workshops and products or just products. Then have them put into the correct segment to match their answer. What’s the best way to do this?

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Contributor I
5 months ago
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Contributor I
dan knowlsonContributor I
asked in Campaigns and Flows

Manually adding a subscriber to a flow

If I have a flow that is triggered by someone purchasing a specific productIs it possible to manually add a subscriber to a flow without them purchasing it in Shopify?

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stephen.trumble
Community Manager
1 month ago
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Contributor I
nybrobContributor I
asked in Campaigns and Flows

Add button in email that has dynamic URL connected, based on Custom property

Hi!This is almost difficult to explain but here we goI have a list that is populated via Google sheets → Zapier One of the Custom properties added to each profile is a unique URL I want to find a way to include this unique URL, for each respective profile, in one of the emails in a flow Prefereably I would like it to be a button, that links to their unique URL that they have as a custom properyDoes that make sense?I have been looking at dynamic properties etc. but I can’t seem to find exactly what I am looking for. Best, nybrob

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David To
Klaviyo Employee
1 year ago
B
Contributor I
BalandiTeamContributor I
asked in Campaigns and Flows

Shopify Order Status Page

We use Shopify and it seems that we don’t have an order status page in general or are we wrong and there is one? There is an order status tag on Klaviyo but that leads to USPS Tracking number site. Which is not what I want. Is there a link to the online’s store branded order status which includes the order details and tracking number. I think it’s better for navigational purposes and leads to more brand experience. If anyone can help I would be grateful!

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Dov
2 years ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Campaigns and Flows

Need Review Problem

Why someone the email not sending in automatico flow but if you find in recipiente those are in Needs Review? 

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stephen.trumble
Community Manager
1 year ago
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Contributor I
activelifelivingContributor I
asked in Campaigns and Flows

How can I remove "via ksd3.klaviyomail.com" in the from address?

 How can I remove "via ksd3.klaviyomail.com" in the from address? 

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David To
Klaviyo Employee
1 year ago
R
Contributor I
RobiContributor I
asked in Campaigns and Flows

Product photos not appearing in email

 

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E
Contributor I
1 year ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
published in Campaigns and Flows

A customer received an abandoned cart email after ordering: Why this happens and how to fix it

With Abandoned Cart Flows, it’s best practice to send your email before your customer orders the product they “abandoned”. Sometimes though, things don’t work quite the way they should and customers might receive an abandoned cart email after ordering. Let’s take a look at some possible reasons, and how to address them.There are four reasons that your customers may still receive an Abandoned Cart email after placing an order.Your time delay between a customer starting a checkout and the first email of the flow is not long enough. We recommend waiting approximately 4 hours before sending the first abandoned cart email. Whatever you choose for your flow, you'll want to make sure it's enough time for the integration to sync. For more information, head to our article on How Often Integrations Sync.  Your customer triggered multiple checkout started events but only placed one order. Each time your customer triggers a checkout started event, they enter your flow.  Your events are coming in o

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Contributor I
5 months ago
H
Contributor I
homebuildersContributor I
asked in Campaigns and Flows

Post purchase email with line items on what they ordered

I received an order update email from a company I ordered from, which looked almost like an order (or packing slip) in which they updated me on the shipping at every stage in the game. I liked that. They are using Shopify, so I guess it’s native to the program. I’m using WooCommerce, and there’s nothing similar.I do have a connection to Aftership which keeps updating the orders, and I pass that on as a message to the customer. But it’s a very bland message, and I’d like to keep reminding them what they ordered.In another post, I noticed how someone is using the Placed Order event and then filtering by a flow where AfterShip is out for delivery (or a similar) so I can know when to send the email.But how would I get the products ordered onto the email?Can anyone please help me how to create a flow for this? Thanks!Mendy

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Dov
2 years ago
L
Contributor I
LindsaykContributor I
asked in Campaigns and Flows

Adding a single email to a list

Hey hey,  I’ve got a few users who changed their emails. All I want to do is periodically add 1 email to an existing list (that flows to particular place). How do I do this?  I’ve tried going into the segments and adding, but I can’t for the life of me get the import right.  Thanks!Lindsay

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B
Contributor I
6 months ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
published in Campaigns and Flows

How to Audit Your Klaviyo Account Part 2: FlowsTutorial

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This is Part 2 of a series of Community posts that will walk you through an audit of your Klaviyo account. Let’s get started! Have You Set Up These 4 Key Flows?  Welcome series: Introduces new newsletter subscribers to your brand and products Abandoned cart: Reminds shoppers to complete their purchase  Browse abandonment: Reminds a visitor of an item they recently viewed on-site Post-purchase: Follows up with the customer after their purchase, often thanking them for their order or asking for feedback We recommend setting up these flows first, because they have high engagement and help build your sender reputation as you warm your account. They also create a good customer experience right at the start of a customer’s journey with you. With those in place, take your marketing strategy to the next level with the following flows:Level Up with These

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Anni.Kim
Klaviyo Employee
1 year ago
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Contributor I
THE SAVANNAContributor I
asked in Campaigns and Flows

MOBILE VIEW MAILERS, SIDE BY SIDE PICTURES

as we get more mobile users on our website, the mailers need to be look great on mobile view too.  how can I add pictures ( columns ) side by side on mobile view?or a picture and text side by side.it always falls underneath one another. 

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David To
Klaviyo Employee
2 years ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Campaigns and Flows

Dynamic Insert Product Image

How do I dynamically insert a product image into an email. For example on a Cart Abandoned flow or a Browse product Flow, I want to insert the exact product the user browsers or added to cart to make things more personal.

1
David To
Klaviyo Employee
2 years ago

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