Hi Vincenzo,

Thanks for reaching out! 

If your flow message is (or was at some point) in manual mode, Needs Review lists the total number of people who are ready to receive your flow message. However, when a message is in manual, this means that they will not receive messages automatically — you will need to manually review the emails and SMS before they are sent out.

You can individually preview, send, and/or cancel each email and SMS that needs review. If you have a lot of recipients that need review, you can bulk send and cancel messages with the Send All and Cancel All buttons, respectively. For more information, I suggest heading to this article to learn more!

In the future, if you want flow messages to send automatically without reviewing them, you will need to set your flow messages to Live instead of Manual.

All the best,

Ashley

The flow was in live mode. All email haven't a smart sending but i have need reviews sometimes. 

Hi Vincenzo,

Thanks for your reply! Can you take a look to see when those contacts were put in Needs Review? 

Often times, when publishing a new flow or flow message, we see recipients first enter needs review before you change your message from Manual to Live. Even if your flow messages are all live at this time, some of those contacts who need review may have been placed there before you made that change. In that case, after you either bulk send or cancel those messages, you should no longer see that issue arise now that your flow is live. However, if you continue to see this occur, please let us know!

All the best,

Ashley

I have this problem as well. The flow is Live, and recipients are receiving it, but one recipient got put into Needs Does anyone know how to prevent this from happening?

Hey @helianthus,

Sorry to see that you had a problem with your flow putting someone in Needs Review in your flows analytics. Like Ashley mention before, once the flow is Live you shouldn’t see any profiles added to this list once you have cleared it out by either sending or canceling them. If you do, it would be unexpected behavior and should be looked into by someone on our support team .