Skip to main content
Solved

No flows are sending - SOS


Forum|alt.badge.img+2

Hello, 

I have watched the tutorials and I still can’t understand why my thank you flows aren’t sending. 

This is the preview of the flow, I would love some help on understanding why it’s not working! 

Thank you 

 

Best answer by elisegaines

Great question, David! Setting the flow live is important, or it won’t send. I also noticed that the most recent event shown in your screenshot is from April 5 -- two weeks ago. Since the flow trigger is “Fulfilled Order”, it will only send when a fulfilled order event comes through. 

If you have other, more recent fulfilled order events in Shopify, I’d recommend ensuring the integration is set up correctly: https://help.klaviyo.com/hc/en-us/articles/115005080407-How-to-Integrate-with-Shopify 

View original
Did this topic or the replies in the thread help you find an answer to your question?

2 replies

DavidSandel
Partner - Silver
Forum|alt.badge.img+21
  • Partner - Silver
  • 155 replies
  • April 19, 2021

Maybe a dumb question, but are the emails turned on to “Live”?


Forum|alt.badge.img+25
  • Customer Ed.
  • 86 replies
  • Answer
  • April 20, 2021

Great question, David! Setting the flow live is important, or it won’t send. I also noticed that the most recent event shown in your screenshot is from April 5 -- two weeks ago. Since the flow trigger is “Fulfilled Order”, it will only send when a fulfilled order event comes through. 

If you have other, more recent fulfilled order events in Shopify, I’d recommend ensuring the integration is set up correctly: https://help.klaviyo.com/hc/en-us/articles/115005080407-How-to-Integrate-with-Shopify