I have submitted a query about this via email to support, but curious to see if I get any insight here without the time zone difference playing such a big factor.
Essentially, we removed the sale pricing from some items in BigCommerce, returning them to their normal price. One of these items triggered the price drop notification email and I have no idea why!
A secondary issue is that the same profile viewed about 5 other products that had their prices dropped enough that the flow should have been triggered, but it wasn’t.
Smart sending is turned on, but I don’t see any data in the “skipped due to smart sending” section in the recipient report.
Does anyone have any insight here?