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Remove global footer with company name from email

  • 11 June 2023
  • 5 replies
  • 206 views

Userlevel 1
Badge +2

Hello,

I can’t find how to delete the footer marked in red in 1st screenshot ?

I have already a footer in my email (see 2nd screenshot from email edit tool) but can’t figure out where to find the other footer.

Can someone help please?

Thank you a lot,

 

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Best answer by Kylie W 14 June 2023, 01:42

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5 replies

Userlevel 5
Badge +29

Hi there @zied_drira 

Thank you for your question :)

If you select on the that area of text, this should highlight the section you are wanting to work in and then from there you should be able to select the text box to edit the text.

Let me know how you go with this!

Kylie

Userlevel 1
Badge +2

Hi Kylie,

Thanks for your answer.

The problem is that there is no text area related to this footer (as you see in my 2nd screenshot). It seems like this footer comes from the account settings or something similar.

Thank you,

Userlevel 5
Badge +29

Thanks @zied_drira 

By any chance are you on a Free Plan? 

Klaviyo branding is removable when you have a paid plan, so this maybe related to this.

Apologies I am not of any further help, maybe some other Klaviyo Champions can assist here? @chelsgrove @Spark Bridge Digital LLC 

Userlevel 1
Badge +2

Hi Kylie,
No, I am in a paid plan (40,000 active profiles).
Thank you

Userlevel 5
Badge +29

Hi @zied_drira 

Thank you for confirming!

This is really odd, as the footer should always be able to be edited.

I am just going to ask a few more questions so I can hopefully get to the bottom of this for you!

  1. Is this occurring in Campaigns as Flows?
  2. Is it showing in New and Edited Old emails?
  3. Do you Templates show this as well?
  4. How are you creating the emails? Are you designing else where and dropping the content in, or are you starting from scratch and using the Editor Blocks?

I look forward to hearing from you

Kylie

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