FYI the links are redirecting on desktop just not mobile!  Thanks

Hello ​@Matthewod 

This issue is likely related to link tracking in Klaviyo. Mobile-specific redirection problems may occur if the email client or browser on your phone is blocking the tracking URL. To resolve this:

1. Ensure the URLs in your email are correctly formatted and trackable in Klaviyo.

2. Test with another mobile device or browser to rule out client-specific issues.

3. Review your Klaviyo account's link tracking settings and disable them temporarily to check if this resolves the issue.

If this feels complicated or persists, feel free to reach out for tailor

ed support.

Hi ​@Matthewod 

Thank you for posting in the Community!

If the links in your Klaviyo emails are not redirecting properly and are stuck at the https://ctrk.klclick3.com/ tracking domain, here's a step-by-step approach to troubleshoot and resolve the issue:

Test Different Email Apps:

• ​​​​​​​​​​​​​​Open the email in different mobile email apps (e.g., Gmail, Apple Mail, Outlook) to see if the issue is isolated to a specific app.

2. Check mobile browser settings:

1. Default browser:

   • The email links may open in a mobile browser with restrictive settings. Ensure the default browser (Safari, Chrome, etc.) allows redirections.
   • Update the browser to its latest version.

2. Clear cache and cookies:

   • Clear the browser cache and cookies to eliminate potential redirect conflicts.

3. Disable Ad/Tracking blockers:

   • If ad-blocking or privacy-focused apps are installed on the phone, they may block Klaviyo's tracking links. Temporarily disable these apps and test again.​​​​​​​

Hope that helps! :-) 

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov