I’m working on setting up a new abandon cart flow and seem to be:
- Pulling in multiple events for the same customer (see attached images)
- Pulling in ImageURL different across the two event profiles
- Therefore rendering the product image in one of the emails invalid
- Sending out more than one email to a single customer for the same event
Has anyone run into this issue before?
Best answer by retentionView original
Klaviyo does have a good guide on implementing the “Added to Cart,” so I would point your developers to that guide to make sure all the expected data is passed in consistently. Here’s the link for that:
If you share the code, perhaps we can help further?