Shopify Pre-Order Delay

  • 17 November 2022
  • 1 reply

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Hey guys, 


A client of mine often has products on their Shopify store available for pre-order and they give a rough idea of when the product will be despatched (i.e. ‘Mid-November’)


They’d like to set up a flow which will trigger an email to be sent to customers who have ordered these products, when this date is delayed. 


Do you know what we would need to set up in Shopify/Klaviyo to make this work?





Best answer by alex.hong 17 November 2022, 23:42

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Hi @elementary ,

Welcome to the Community.

If it is set up so that customers are simply “ordering” a future product, then you can add this condition to the flow to filter by the preorder product. It can be added as a flow filter or within a conditional split block. It would just use the shopify tag system to look for these products and determine users based on if they did or did not order it.


From there you could add a time delay. Here are some related community articles as well: