Why is our cart rebuilt button taking us to the home page vs. checkout?

  • 11 November 2021
  • 1 reply

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There is something weird that happening around our cart abandon flow. 

When we’re clicking the CTA button, it doesn't take us to the abandoned product page, it only takes us to the Home page, making it extremely difficult to find solutions on it.

Is there anyway around on how to fix this type of issue? Our ecommerce platform is Magento 2.3 


Best answer by Taylor Tarpley 12 November 2021, 22:21

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Hi @emailguy241


Welcome to the Community!


A CTA button is imperative for you Abandon Cart Flow. If you notice that the button is directing you to an incorrect location, I would recommend investigating the button block’s link URL as it is probably the culprit. The current link is probably the link for your home page and therefor not rebuilding your cart. The Link URL to rebuild your cart is specific to each integration, however, for Magento 2, the cart rebuild link is:


{{ organization.url|trim_slash }}/reclaim/checkout/cart?quote_id={{ event.Extra.QuoteID }}







Once you insert this link, it will successfully lead your customers to rebuilding their personal cart’s upon click the CTA button. Additionally, I’d check out this post made by a fellow Community user with the same problem! 


Thanks for sharing your question with the Community!