In the THANK YOU series flow, a client mentioned that a small group of customers are getting the second thank you email in the flow repeatedly after their 5th, 6th, 7th, 8th, 9th order as oppose to just once after their 2nd order. This is the first time I’ve heard of this happening.
Could this be an isolated issue? I have several clients on KLAVIYO with Shopify integration and this is the only client that has mentioned the issue. Is there something I am missing?
Best answer by DovView original