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"Opened Email" does not appear in status

  • 14 November 2020
  • 2 replies
  • 105 views

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Hello, I recently discovered a problem with one of my emails :

When the email “n°2” on my flow is sent, the status “Received Email” appears, but when the user opens it, the status “Opened Email” does not appear…

The problem only occurs with email “n°2” of my flow, and this email is not considered “Spam”.

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Best answer by Julie Hayes 16 November 2020, 18:40

Hi there-

 

Happy to assist.  It sounds like your emails are a bit too long and are being clipped by Email Service Providers.  Can you try editing the location of your tracking pixel and see if that rectifies the issue?

 

Have a great day!

-Julie

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Userlevel 4
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Hi there-

 

Happy to assist.  It sounds like your emails are a bit too long and are being clipped by Email Service Providers.  Can you try editing the location of your tracking pixel and see if that rectifies the issue?

 

Have a great day!

-Julie

Badge

Hi there-

 

Happy to assist.  It sounds like your emails are a bit too long and are being clipped by Email Service Providers.  Can you try editing the location of your tracking pixel and see if that rectifies the issue?

 

Have a great day!

-Julie

Thank You very much Julie ! :P

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