Why am i having an issue with creating DNS records for setting up a dedicated sending domain?

  • 29 June 2022
  • 1 reply


Have anyone exerpienced this before?

The DNS records couldn’t be created as domain couldn’t be found in UltraDNS

My hosts wont enable the DNS records for our domain for dedicated sending, is there a way around this?


Best answer by Taylor Tarpley 29 June 2022, 23:02

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Hi @GavinW


Welcome to the Community! Love to share more about this Dedicated Sending Domain topic! 


We have an awesome an awesome help center document explaining potential troubleshooting for dedicated sending domain issues. In my experience, this issue tends to pop up if the CNAME records that are applied to their DNS are incorrect or have a spelling typo. I’d recommend combing through your CNAME records again to ensure there are no errors, added or missing spaces or letter and connecting with your own internal IT/administrators to ensure all your data and records for this are correct!


Finally I’d check out these Community topics for further insight!


Thanks for participating in the Community!