Hi ​@tsalamazing 

Thank you for posting in the Community!

Could i get you to elaborate with some images, if possible? I would love to help :-)

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov

Hello ​@tsalamazing 

To break out of a flow when an order is placed, you can use a conditional split or trigger filter to exclude users who have placed an order. If the "in-the-next X days" option isn’t working as expected, try refining the event condition logic to align with your flow’s timing. If implementation feels complex, feel free to reach out, and I can assist further.

I can't exclude users who have generally placed an order because then if you've placed an order 2 years ago, you still dont get in the flow

Hello @tsalamazing,

Thank you for pointing that out! I understand the concern about excluding users based on older purchase events. To address this, you can refine the logic further: Use "placed order" with a specific time frame in the conditional split or trigger filter. For example, set the condition to only exclude users who placed an order within the last X days (e.g., 30, 60, or a timeframe that fits your flow).

This ensures that users with older purchases (e.g., 2 years ago) can still enter the flow while excluding recent purchasers.

If you'd like, I can help you fine-tune the logic or even set this up for you. Let me know how you'd like to proceed!

But I don't wanna exclude any of them! Only after the flow is triggered. At which point, I can't know if they ordered on day 1 or day 2 or day whatever.

Thank you for clarifying! If you don’t want to exclude anyone entirely but want to control post-trigger behavior, we can:

1. Use a flow filter for subsequent actions: Adjust the timing logic of actions within the flow. For example, add a delay step combined with conditional checks to see if an order was placed during the flow. This ensures users stay in the flow but skip unnecessary steps if they purchase.

2. Add conditional checks dynamically: Use event-based checks (like "Placed Order" since flow trigger) tied to each step to personalize further actions. This way, you keep all users in but adapt messages based on their journey.

Let me know if you'd like detailed steps or additional customization suggestions!

Honest question, who's fault will it be if I report you?

Hey ​@tsalamazing 

Sorry that you haven’t gotten an answer to this question yet. ​@DavidV or ​@retention, would either of you champs be able to help out? 

Dont worry, no need to, anymore