We are new to Klaviyo and are a brick and mortar retail chain with 100+ stores. We have been scouring the developer documentation trying to understand how we should properly map our many events and properties that are based around brick and mortar interactions. I have found info on mapping purchases and purchase item events for online orders but what about in-store (also store where the customer purchases more frequently, last purchase store, first purchase store, etc)? I want to ensure I can use as much native Klaviyo functionally as possible without doing custom events that I map to my business needs (I would much rather make my business needs fit to the Klaviyo formats). Any advice or recommendations from other brick and mortar folks would be greatly appreciated!
Brick and Mortar Retailer / Integration in Klaviyo
Best answer by whereisjad
+17
Yes I had passes this on to my Dev team and they came back asking for more detailed info to map our snowflake fields to. As we have a lot of other information we provide in a placed order (store number, store name, brand of store (we have several sister brands we run and you can be customers of both of them), whether an item is reg price or sale, if a promotion was use and the offer, if a coupon was used and the unique code, etc)
+17
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.