Hi,
We want to be able to trigger a flow whenever a custom event happens.
The very first time the event takes place, we can see the target profile added to the flow. After repeated triggers -using the API, the profile is not added again into the flow.
I’m sending some profile properties and I can see them being updated with the event API call but the profile isn’t added to the flow. The fact that the properties are updated makes think the call is properly formatted and working well.
I have a few questions:
1. The flow has a couple of branches and each of them takes multiple weeks to be completed. If a profile is already going through the motions on one of the flow branches, can it be added anew to the flow? Or, does it need to have completed the flow before it can be added again?
2. if the profile has to complete the flow before it can be added again into it, is there a way to remove a profile from a flow?
Thanks for your help!