Identify API: 104 connection reset by peer

Question

Hi, I’m sending a massive number(over 100k) of custom properties through a for loop and python sdk, but this took too much time and got ConnectionResetError(104, 'Connection reset by peer'). I know this is due to some protection from the server, but I don’t know in what condition will trigger this error. So I’m wondering the best practice if I have a lot of data to send.

Here’s what I have tried:

sent the data with an array like this, but got a 500 internal server error:

{'token': 'mykey',
 'properties': [{'$email': 'e1', 'mylabel': 0.0014},
  {'$email': 'e2', 'mylabel': 0.0002}]}

iterated all my data, but somehow got ConnectionResetError:

from klaviyo_sdk import Client
client = Client(private_key, max_delay=5, max_retries=2)

succeed_emails = []
failed_emails = []
for email, label in zip(emails, labels):
    data = {
        "token": private_key,
        "properties": {
            "$email": email,
            "mylabel": label
        }
    }
    res = client.TrackIdentify.identify_post(data=data)
    if res == "0":
        failed_emails.append(email)
    else:
        succeed_emails.append(email)

By the way, this is probably related to this topic.

Thank you!

Best answer by 8ndpoint

I followed the suggestion from the team and it worked, just refreshing client before every request:

from klaviyo_sdk import Client

for email, label in zip(emails, labels):
    client = Client(private_key, max_delay=5, max_retries=2)
    data = {
        "token": private_key,
        "properties": {
            "$email": email,
            "mylabel": label
        }
    }
    res = client.TrackIdentify.identify_post(data=data)

Thanks for quick response!

8ndpoint · Accepted Answer

I followed the suggestion from the team and it worked, just refreshing client before every request:

from klaviyo_sdk import Client

for email, label in zip(emails, labels):
    client = Client(private_key, max_delay=5, max_retries=2)
    data = {
        "token": private_key,
        "properties": {
            "$email": email,
            "mylabel": label
        }
    }
    res = client.TrackIdentify.identify_post(data=data)

Thanks for quick response!

Dov · Answer

Hi@8ndpoint,Thanks for sharing this question with us.I’ve requested some feedback from our engineering team to get their view on this as well. I’ll post an update when I have one.Thanks for being a community member.

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